Horrific service!!!!!

This is my second review that i am writing.Its been 1 week ago that i reported that my Wifi stopped working.Its been an on off procedure getting hold off Metro Fibre to Sort out my Wifi.Looks like their after sales service dont have a clue what to do.After i have asked them to send out a Technition to do fault finding cause clearly its not working over the phone nothing has been done exept loading a ticket.I will refuse to pay until this matter is resolved.I will send an email as well to their Director stating how slow and poor their service is.Maybe because i am not a VIP customer thats why ordinary customers dont get looked after.