Horrific service

Its now the 2nd time in 2 months that my wife just stops working.I phoned Yesterday to report my wifi has stop and apparently it was a Network issue.I specifically ask the consultant to phone me to see whether my wifi is online the following day and guess what,no feedback.Today the 13th off January i called about 10 times to see if a consultant can help me with my Wifi concern.They transfered me to a Afrikaans lady wich told me to unplug the router for 15 min to reset it and that she will phone me back to see whether its working or not.She never phoned me back I phoned again and was transfered to her wherby she appologized for not phoning back.After doing a reset on the router again the call got cut.Thinking that she will phone back,Nope not at all?I phoned again and the male consultant said he will log a call and gave me the case number and that i would be hearing off them within 3 to 4 working days.Absolutely redicilouse.But they are quick to phone u once u miss a payment.This service i horrific.