Horrific customer service! I'm paying for a service I don't even have!

Item: MetroFibre Networx
Rating: 1
Author: Christine V

I have been waiting since October 22 for my line to be installed and actived and I have received absolutely no assistance or sence of urgency! I have been paying for the service for two months and I don't even have a service to use! I am absolutely horrified at the poor customer service and lack of care and effort. If they weren't the service provider contracted with our body corporate I would never use them. I surely will not be recommending then to anyone I know.

Helpful (0)

Replies (3)

MetroFibre Networx's replyOfficial

10 Dec 2018, 06:30

Good Morning Christine,

Please send an email to *** and include the account holders full name and physical address in order for us to investigate.

Kind regards
The MetroFibre Team

MetroFibre Networx's reply10 Dec 2018, 06:30

Official

Good Morning Christine,

Please send an email to *** and include the account holders full name and physical address in order for us to investigate.

Kind regards
The MetroFibre Team

Christine V's updateReviewer Update

10 Dec 2018, 06:37

This is such a ***ardly response. No help from any of their staff.

Christine V's update10 Dec 2018, 06:37

Reviewer Update

This is such a ***ardly response. No help from any of their staff.

MetroFibre Networx's replyOfficial

10 Dec 2018, 06:52

Good Morning Christine,

By sending an email with your details to *** we will investigate the matter and escalate to the appropriate persons to resolve as soon as possible.

Kind regards
The MetroFibre Team

MetroFibre Networx's reply10 Dec 2018, 06:52

Official