Horrific

 Dear Naseema Salejee  We sincerely apologize for your experience and fully understand your frustration with the delay in resolving your issue. This is certainly not the level of service we aim to provide. We can assure you that your concern is being taken very seriously.  We want to let you know that we have escalated your case to the relevant team to ensure that your connectivity issue is resolved as quickly as possible. We understand that the matter has been pending since December 2nd, and the inconvenience this has caused is unacceptable.  Additionally, We’ve made a note of the payment request for January despite the issue still being unresolved. We will investigate this and ensure that any discrepancies are addressed promptly.  We greatly appreciate your patience and understanding as we work to fix this. Please don’t hesitate to contact me directly if you need anything further.  Kind regards, Sibonisile MetroFibre Complaints & Escalations