Horrid service received

I've received the worst service with trying to sign up with Metrofibre. The has been constant back and forth with no one assisting. I've tried the call center and they keep transferring me between departments then they cut the call. Emails are worse as they only respond after 4 days asking you to confirm info already on the email trail, now they're not even responding. Pity they're the only provider in my area or I would have signed up with someone else by now.