LM
Lindiwe M
1 reviews | Active since Apr 2023
27 Dec 2025, 08:19
Horrible terrible
The worst ever ,I did a COA ,installed last week Saturday, till today no activation, I've been promised and internal tech will be coming ,I worked home so now I've received unpaid leave cause I haven't been able to login for a whole week ,no feedback whatsoever, and I am paying but no wifi I certainly want a refund for this week with no wifi and when I want to speak to Management, no one is available
I regret signing up with METRO FIBRE they must close it down.
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Replies (1)
MetroFibre Networx's replyOfficial
27 Dec 2025, 08:51Dear Lindiwe
Thank you for bringing this matter to our attention. We sincerely understand your frustration and the impact this delay has had on your work and income, and the inconvenience and lack of communication you experienced.
We can confirm that our Orders Department has now advised that your service is active. Should you experience any difficulty connecting, please let us know immediately so that we can assist without further delay.
We appreciate your patience while this was being resolved. Your feedback has been noted and will be shared with the relevant teams for improvement.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention. We sincerely understand your frustration and the impact this delay has had on your work and income, and the inconvenience and lack of communication you experienced.
We can confirm that our Orders Department has now advised that your service is active. Should you experience any difficulty connecting, please let us know immediately so that we can assist without further delay.
We appreciate your patience while this was being resolved. Your feedback has been noted and will be shared with the relevant teams for improvement.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply27 Dec 2025, 08:51
Official
Dear Lindiwe
Thank you for bringing this matter to our attention. We sincerely understand your frustration and the impact this delay has had on your work and income, and the inconvenience and lack of communication you experienced.
We can confirm that our Orders Department has now advised that your service is active. Should you experience any difficulty connecting, please let us know immediately so that we can assist without further delay.
We appreciate your patience while this was being resolved. Your feedback has been noted and will be shared with the relevant teams for improvement.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention. We sincerely understand your frustration and the impact this delay has had on your work and income, and the inconvenience and lack of communication you experienced.
We can confirm that our Orders Department has now advised that your service is active. Should you experience any difficulty connecting, please let us know immediately so that we can assist without further delay.
We appreciate your patience while this was being resolved. Your feedback has been noted and will be shared with the relevant teams for improvement.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations