RM
Ramabu M
1 reviews | Active since Apr 2014
17 Feb 2025, 18:13
Horrible support
I paid for my Internet but because ,I am with giga go,which is part of metrofibre now fibre has been down the whole day
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Replies (1)
MetroFibre Networx's replyOfficial
17 Feb 2025, 18:40Dear Ramabu Mahopo
Thank you for your patience and for taking the time to speak with me earlier. I’m pleased to confirm that your account is up and running, and everything has been resolved on our end.
I understand that you've experienced issues with the fiber connection due to your service being down for the day. We acknowledge the inconvenience this has caused, and we appreciate your understanding as you work through this situation with your provider.
Please don’t hesitate to reach out if you need any further assistance. We’re here to help.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for your patience and for taking the time to speak with me earlier. I’m pleased to confirm that your account is up and running, and everything has been resolved on our end.
I understand that you've experienced issues with the fiber connection due to your service being down for the day. We acknowledge the inconvenience this has caused, and we appreciate your understanding as you work through this situation with your provider.
Please don’t hesitate to reach out if you need any further assistance. We’re here to help.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply17 Feb 2025, 18:40
Official
Dear Ramabu Mahopo
Thank you for your patience and for taking the time to speak with me earlier. I’m pleased to confirm that your account is up and running, and everything has been resolved on our end.
I understand that you've experienced issues with the fiber connection due to your service being down for the day. We acknowledge the inconvenience this has caused, and we appreciate your understanding as you work through this situation with your provider.
Please don’t hesitate to reach out if you need any further assistance. We’re here to help.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for your patience and for taking the time to speak with me earlier. I’m pleased to confirm that your account is up and running, and everything has been resolved on our end.
I understand that you've experienced issues with the fiber connection due to your service being down for the day. We acknowledge the inconvenience this has caused, and we appreciate your understanding as you work through this situation with your provider.
Please don’t hesitate to reach out if you need any further assistance. We’re here to help.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations