SC
Shingirai C
1 reviews | Active since Sept 2019
27 Mar 2020, 12:03
Horrible Support
My internet connection has been slow and unstable for almost a week now. MetroFibre support ignores my emails. The call centre agents have 3 times reconfigured my router and the fix only last a few hours. They say they increased my speed by an extra 10 Mbps but they can't even give me the 10 Mbps I signed up for. I'm not looking for freebies, I just want what I signed up for.
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Replies (2)
MetroFibre Networx's replyOfficial
27 Mar 2020, 12:23Afternoon Shingirai,
Thank you for bringing your problem to our attention.
Kindly can you log a ticket on our website and send the ticket number through to us?
Alternatively, please contact our customer support team *** or ***.
Thank you,
MetroFibre
Thank you for bringing your problem to our attention.
Kindly can you log a ticket on our website and send the ticket number through to us?
Alternatively, please contact our customer support team *** or ***.
Thank you,
MetroFibre
MetroFibre Networx's reply27 Mar 2020, 12:23
Official
Afternoon Shingirai,
Thank you for bringing your problem to our attention.
Kindly can you log a ticket on our website and send the ticket number through to us?
Alternatively, please contact our customer support team *** or ***.
Thank you,
MetroFibre
Thank you for bringing your problem to our attention.
Kindly can you log a ticket on our website and send the ticket number through to us?
Alternatively, please contact our customer support team *** or ***.
Thank you,
MetroFibre
SC
Shingirai C's updateReviewer Update
27 Mar 2020, 12:28I don't think you read my review. I have been sending emails to your support team for the past 3 days. Why would I send another email when your support team ignores my emails? I called the call centre just before I wrote this review. Don't respond just to respond, respond with solutions.
SC
Shingirai C's update27 Mar 2020, 12:28
Reviewer Update
I don't think you read my review. I have been sending emails to your support team for the past 3 days. Why would I send another email when your support team ignores my emails? I called the call centre just before I wrote this review. Don't respond just to respond, respond with solutions.