Horrible Service & Support I would never recommend them!!!!!

Item: MetroFibre Networx
Rating: 1
Author: Wandile M

The technical support service is horrible, My home fibre has been down from last week Thursday. I have called numerous for support and each time I call I am told the query has been escalated someone will call me back to arrange an appointment. I am working from Home and I have been unable to week from last week. If given a choice I would change my ISP and never look back!!!!! I would recommend other ISP than settling for such a service provide. METRO FIBRE is no go zone!!!!!!!!!

Helpful (0)

Replies (2)

MetroFibre Networx's replyOfficial

05 Jul 2021, 15:46

Good afternoon Windile,

Thank you for your message.
Kindly send us your full names, contact details, residential address, account number as well as ticket number so that e can escalate the problem to the correct department?

Thank you,
The MetroFibre Team

MetroFibre Networx's reply05 Jul 2021, 15:46

Official

MetroFibre Networx's replyOfficial

06 Jul 2021, 11:38

Thank you for your response Wandile,

Your details have been escalated to the correct department.

Thank you,
The MetroFibre Team

MetroFibre Networx's reply06 Jul 2021, 11:38

Official

Thank you for your response Wandile,

Your details have been escalated to the correct department.

Thank you,
The MetroFibre Team