MM
Mmabatho M
1 reviews | Active since Dec 2022
03 Feb 2026, 14:08
HORRIBLE SERVICE PROVIDER
Metrofibre is the worst internet provider Since last week i have been reporting that our internet is not working and no one has bothered to get back to me,every month is a constant battle of being disconnected due to incorrect allocation of account payments, no assistance whatsoever,incorrect invoicing etc. I had to cancel my account after paying twice in one month!!!!
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MetroFibre Networx's replyOfficial
03 Feb 2026, 15:03Good day Mmabatho
Thank you for bringing your experience to our attention.
We acknowledge your concerns regarding the repeated service disruptions, billing inconsistencies, and the lack of feedback you experienced. This is not the level of service MetroFibre aims to provide, and we understand how frustrating ongoing connectivity and billing issues can be, particularly when they recur over time.
We would like to confirm that we have also received your complaint via our Complaints mailbox, and our team will be reaching out to you directly to assist and engage further on the matter. The issues raised are being reviewed so that we can assess the service faults, payment allocation concerns, and invoicing discrepancies highlighted.
Should any additional information be required, our team will request this directly to ensure the matter is addressed appropriately.
Thank you for taking the time to share your feedback.
Kind regards
Phindile Msokwini
Customer Complaints & Escalations Team Leader
Metrofibre Networx
Phindile Msokwini
Customer Complaints & Escalations Team Leader
Metrofibre Networx
MetroFibre Networx's reply03 Feb 2026, 15:03
Official
Good day Mmabatho
Thank you for bringing your experience to our attention.
We acknowledge your concerns regarding the repeated service disruptions, billing inconsistencies, and the lack of feedback you experienced. This is not the level of service MetroFibre aims to provide, and we understand how frustrating ongoing connectivity and billing issues can be, particularly when they recur over time.
We would like to confirm that we have also received your complaint via our Complaints mailbox, and our team will be reaching out to you directly to assist and engage further on the matter. The issues raised are being reviewed so that we can assess the service faults, payment allocation concerns, and invoicing discrepancies highlighted.
Should any additional information be required, our team will request this directly to ensure the matter is addressed appropriately.
Thank you for taking the time to share your feedback.
Kind regards
Phindile Msokwini
Customer Complaints & Escalations Team Leader
Metrofibre Networx
Phindile Msokwini
Customer Complaints & Escalations Team Leader
Metrofibre Networx