SM
Sindi M
1 reviews | Active since Dec 2024
03 Dec 2024, 13:19
Horrible service provider
You guys honestly do not even deserve this star, what a horrible onboarding, I have not had any connection ever since this was installed, I have been calling none stop with no assistance, the password on the router says incorrect and you guys can’t seem to fix it, but you were very happy to send through invoices, which I have settled, I haven’t utilised your services but I’m expected to pay how??? This is ridiculous, STAY AWAY from MetroFibre , save yourself the stress and money
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MetroFibre Networx's replyOfficial
03 Dec 2024, 13:25Dear Sindi Busisiwe Mbatha
We sincerely apologize for your negative experience with MetroFibre. We completely understand your frustration, especially regarding the lack of connection since installation and the ongoing issues with the router password. It is unacceptable that you have not received the necessary support, and we regret that this has impacted your experience with us.
Please know that we take your concerns seriously, and we will ensure that this matter is escalated to the relevant department for immediate attention. Our team will investigate the issue and work to resolve it as quickly as possible.
We apologize for the inconvenience caused and understand how important it is for you to receive the services you have paid for. Rest assured, we are committed to finding a solution and will update you on our progress.
Thank you for your patience and understanding.
Kind Regards,
Sibonisile
MetroFibre Complaints and Escalations
We sincerely apologize for your negative experience with MetroFibre. We completely understand your frustration, especially regarding the lack of connection since installation and the ongoing issues with the router password. It is unacceptable that you have not received the necessary support, and we regret that this has impacted your experience with us.
Please know that we take your concerns seriously, and we will ensure that this matter is escalated to the relevant department for immediate attention. Our team will investigate the issue and work to resolve it as quickly as possible.
We apologize for the inconvenience caused and understand how important it is for you to receive the services you have paid for. Rest assured, we are committed to finding a solution and will update you on our progress.
Thank you for your patience and understanding.
Kind Regards,
Sibonisile
MetroFibre Complaints and Escalations
MetroFibre Networx's reply03 Dec 2024, 13:25
Official
Dear Sindi Busisiwe Mbatha
We sincerely apologize for your negative experience with MetroFibre. We completely understand your frustration, especially regarding the lack of connection since installation and the ongoing issues with the router password. It is unacceptable that you have not received the necessary support, and we regret that this has impacted your experience with us.
Please know that we take your concerns seriously, and we will ensure that this matter is escalated to the relevant department for immediate attention. Our team will investigate the issue and work to resolve it as quickly as possible.
We apologize for the inconvenience caused and understand how important it is for you to receive the services you have paid for. Rest assured, we are committed to finding a solution and will update you on our progress.
Thank you for your patience and understanding.
Kind Regards,
Sibonisile
MetroFibre Complaints and Escalations
We sincerely apologize for your negative experience with MetroFibre. We completely understand your frustration, especially regarding the lack of connection since installation and the ongoing issues with the router password. It is unacceptable that you have not received the necessary support, and we regret that this has impacted your experience with us.
Please know that we take your concerns seriously, and we will ensure that this matter is escalated to the relevant department for immediate attention. Our team will investigate the issue and work to resolve it as quickly as possible.
We apologize for the inconvenience caused and understand how important it is for you to receive the services you have paid for. Rest assured, we are committed to finding a solution and will update you on our progress.
Thank you for your patience and understanding.
Kind Regards,
Sibonisile
MetroFibre Complaints and Escalations