HORRIBLE SERVICE!!!!!!!!!! ****MERS

I have been emailing billing and support to re-activate my line FOR THE PAST WEEK... This is getting out of hand, you're very quick to take money from us but your service delivery is ridiculous.... What will it take for you to re-activate my line???????? I DO NOT OWE YOU GUYS WE PAID OVER A WEEK AGO SO WHAT SEEMS TO BE THE PROBLEM? Instead you are sending me emails saying my line will be terminated, It's starting to seem deliberate and forcing to keep the line down till the next payment is due. I'm highly disappointed in Metrofibre, your treatment to your customers is really awful... You show no empathy, no professionalism and you're certainly the worst service provider I will not recommend anyone to use your services. The total pits. SOMEBODY MUST CATCH A WAKE UP CALL AND ACTUALLY DO YOUR JOB. I'll be waiting on your response.