GG
Gajeni G
1 reviews | Active since Apr 2018
02 Mar 2025, 18:30
Horrible service from MetroFibre
I have been out of internet connection since the 26th of February 2025 to-date, i have logged a call since then and I haven’t received assistance. I have been calling them multiple times in a day coz they said a Technician will call me but no one has ever called.
This is horrible service from MetroFibre, whenever you call them they say they will escalate the ticket.
I am so disappointed in MetroFibre
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Replies (1)
MetroFibre Networx's replyOfficial
03 Mar 2025, 13:53Dear Gajeni Gajeni
We sincerely apologize for the delay and the inconvenience this has caused you. We would like to assure you that an appointment has been scheduled for today with a technician to assess and resolve the issue.
Once the technician has completed the visit, we will follow up with them to get feedback and provide you with an update. Please let us know if you need any further assistance in the meantime.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We sincerely apologize for the delay and the inconvenience this has caused you. We would like to assure you that an appointment has been scheduled for today with a technician to assess and resolve the issue.
Once the technician has completed the visit, we will follow up with them to get feedback and provide you with an update. Please let us know if you need any further assistance in the meantime.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply03 Mar 2025, 13:53
Official
Dear Gajeni Gajeni
We sincerely apologize for the delay and the inconvenience this has caused you. We would like to assure you that an appointment has been scheduled for today with a technician to assess and resolve the issue.
Once the technician has completed the visit, we will follow up with them to get feedback and provide you with an update. Please let us know if you need any further assistance in the meantime.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We sincerely apologize for the delay and the inconvenience this has caused you. We would like to assure you that an appointment has been scheduled for today with a technician to assess and resolve the issue.
Once the technician has completed the visit, we will follow up with them to get feedback and provide you with an update. Please let us know if you need any further assistance in the meantime.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations