sS
shentz S
1 reviews | Active since Dec 2016
06 Feb 2023, 19:01
Horrible Service
Internet has been offline since 12! No feedback from Jumbotech or Metro with an actual solution. 2- 4 working days for a tech to come out? This is absolutely ridiculous. I'm shocked at the poor level of customer service and disregard for the inconvenience caused. Your apologies mean nothing without a fast solution!!
Helpful (0)
Replies (16)0
Replies (16)
MetroFibre Networx's replyOfficial
06 Feb 2023, 19:10Dear Shenta
Please note that We are aware of an outage that may affect your area.
Please note that We are aware of an outage that may affect your area.
Our Engineers are working on restoring services.
We will keep you updated.
Thank you.
We will keep you updated.
Thank you.
Ticket 254418
Kind Regards,
MetroFibre
MetroFibre Networx's reply06 Feb 2023, 19:10
Official
Dear Shenta
Please note that We are aware of an outage that may affect your area.
Please note that We are aware of an outage that may affect your area.
Our Engineers are working on restoring services.
We will keep you updated.
Thank you.
We will keep you updated.
Thank you.
Ticket 254418
Kind Regards,
MetroFibre
sS
shentz S's updateReviewer Update
07 Feb 2023, 10:49Internet is still offline!! This is costing me money!
sS
shentz S's update07 Feb 2023, 10:49
Reviewer Update
Internet is still offline!! This is costing me money!
MetroFibre Networx's replyOfficial
07 Feb 2023, 11:16Good Day Shenta
We do understand the huge inconvenience that this is.
The engineers are working to restore the outage as quickly as they can.
Once we have received an estimated time of resolution, we will update you.
Kind Regards,
Siboniso
Metrofibre
We do understand the huge inconvenience that this is.
The engineers are working to restore the outage as quickly as they can.
Once we have received an estimated time of resolution, we will update you.
Kind Regards,
Siboniso
Metrofibre
MetroFibre Networx's reply07 Feb 2023, 11:16
Official
Good Day Shenta
We do understand the huge inconvenience that this is.
The engineers are working to restore the outage as quickly as they can.
Once we have received an estimated time of resolution, we will update you.
Kind Regards,
Siboniso
Metrofibre
We do understand the huge inconvenience that this is.
The engineers are working to restore the outage as quickly as they can.
Once we have received an estimated time of resolution, we will update you.
Kind Regards,
Siboniso
Metrofibre
sS
shentz S's updateReviewer Update
07 Feb 2023, 12:13Half the day is gone and still no solution or ETA! This is really terrible service!
sS
shentz S's update07 Feb 2023, 12:13
Reviewer Update
Half the day is gone and still no solution or ETA! This is really terrible service!
MetroFibre Networx's replyOfficial
07 Feb 2023, 13:04Good Day Shenta
Unfortunately, we still don't have a resolution time.
We will keep you updated.
Kind Regards,
Siboniso
Metrofibre
Unfortunately, we still don't have a resolution time.
We will keep you updated.
Kind Regards,
Siboniso
Metrofibre
MetroFibre Networx's reply07 Feb 2023, 13:04
Official
Good Day Shenta
Unfortunately, we still don't have a resolution time.
We will keep you updated.
Kind Regards,
Siboniso
Metrofibre
Unfortunately, we still don't have a resolution time.
We will keep you updated.
Kind Regards,
Siboniso
Metrofibre
sS
shentz S's updateReviewer Update
07 Feb 2023, 15:53Still no resolution on this! Almost 4pm and nothing - what have you been doing the whole day?
sS
shentz S's update07 Feb 2023, 15:53
Reviewer Update
Still no resolution on this! Almost 4pm and nothing - what have you been doing the whole day?
MetroFibre Networx's replyOfficial
07 Feb 2023, 15:56Dear Shenta
Please be advised that the engineers are on site working to restore your services.
We will keep you updated.
Kind Regards,
MetroFibre
Please be advised that the engineers are on site working to restore your services.
We will keep you updated.
Kind Regards,
MetroFibre
MetroFibre Networx's reply07 Feb 2023, 15:56
Official
Dear Shenta
Please be advised that the engineers are on site working to restore your services.
We will keep you updated.
Kind Regards,
MetroFibre
Please be advised that the engineers are on site working to restore your services.
We will keep you updated.
Kind Regards,
MetroFibre
sS
shentz S's updateReviewer Update
07 Feb 2023, 16:28Stop saying you will keep me updated because you're not! I have to come to a public platform to get updates! What time will this be resolved??
sS
shentz S's update07 Feb 2023, 16:28
Reviewer Update
Stop saying you will keep me updated because you're not! I have to come to a public platform to get updates! What time will this be resolved??
MetroFibre Networx's replyOfficial
07 Feb 2023, 16:50Dear Shanta
Thank you for taking our calls.
As discussed, we will inform you once the team is nearing completion on site.
Thank you for your patience.
Kind Regards,
Ayanda
MetroFibre
Thank you for taking our calls.
As discussed, we will inform you once the team is nearing completion on site.
Thank you for your patience.
Kind Regards,
Ayanda
MetroFibre
MetroFibre Networx's reply07 Feb 2023, 16:50
Official
Dear Shanta
Thank you for taking our calls.
As discussed, we will inform you once the team is nearing completion on site.
Thank you for your patience.
Kind Regards,
Ayanda
MetroFibre
Thank you for taking our calls.
As discussed, we will inform you once the team is nearing completion on site.
Thank you for your patience.
Kind Regards,
Ayanda
MetroFibre
sS
shentz S's updateReviewer Update
07 Feb 2023, 17:35Jumbotech is saying that Metro needs to send another tech out and they need to call me to schedule an appointment. But you're saying the team is on site? Who is lying here!
sS
shentz S's update07 Feb 2023, 17:35
Reviewer Update
Jumbotech is saying that Metro needs to send another tech out and they need to call me to schedule an appointment. But you're saying the team is on site? Who is lying here!
MetroFibre Networx's replyOfficial
07 Feb 2023, 17:46Dear Shanta
Please note that we have tried to contact you again and your phone is on voicemail.
Please be advised that we will keep you updated as soon as the issue is resolved,
The MetroFibre technicians are currently on site working to restore the services.
Thank you.
Kind Regards,
Ayanda
MetroFibre
Please note that we have tried to contact you again and your phone is on voicemail.
Please be advised that we will keep you updated as soon as the issue is resolved,
The MetroFibre technicians are currently on site working to restore the services.
Thank you.
Kind Regards,
Ayanda
MetroFibre
MetroFibre Networx's reply07 Feb 2023, 17:46
Official
Dear Shanta
Please note that we have tried to contact you again and your phone is on voicemail.
Please be advised that we will keep you updated as soon as the issue is resolved,
The MetroFibre technicians are currently on site working to restore the services.
Thank you.
Kind Regards,
Ayanda
MetroFibre
Please note that we have tried to contact you again and your phone is on voicemail.
Please be advised that we will keep you updated as soon as the issue is resolved,
The MetroFibre technicians are currently on site working to restore the services.
Thank you.
Kind Regards,
Ayanda
MetroFibre
sS
shentz S's updateReviewer Update
07 Feb 2023, 20:34A whole day has passed and still not resolved.
sS
shentz S's update07 Feb 2023, 20:34
Reviewer Update
A whole day has passed and still not resolved.
MetroFibre Networx's replyOfficial
07 Feb 2023, 20:48Dear Shanta
Please note that we will contact you shortly.
Kind Regards,
Ayanda
MetroFibre
Please note that we will contact you shortly.
Kind Regards,
Ayanda
MetroFibre
MetroFibre Networx's reply07 Feb 2023, 20:48
Official
Dear Shanta
Please note that we will contact you shortly.
Kind Regards,
Ayanda
MetroFibre
Please note that we will contact you shortly.
Kind Regards,
Ayanda
MetroFibre
MetroFibre Networx's replyOfficial
07 Feb 2023, 20:54Dea Shanta
Thank you for taking our call.
We are glad that you are now up and running as your service has been restored.
We appreciate your patience.
Kind Regards,
Ayanda
MetroFibre
Thank you for taking our call.
We are glad that you are now up and running as your service has been restored.
We appreciate your patience.
Kind Regards,
Ayanda
MetroFibre
MetroFibre Networx's reply07 Feb 2023, 20:54
Official
Dea Shanta
Thank you for taking our call.
We are glad that you are now up and running as your service has been restored.
We appreciate your patience.
Kind Regards,
Ayanda
MetroFibre
Thank you for taking our call.
We are glad that you are now up and running as your service has been restored.
We appreciate your patience.
Kind Regards,
Ayanda
MetroFibre
sS
shentz S's updateReviewer Update
07 Feb 2023, 23:04Thank you so much, this is such a relief.
sS
shentz S's update07 Feb 2023, 23:04
Reviewer Update
Thank you so much, this is such a relief.
MetroFibre Networx's replyOfficial
08 Feb 2023, 08:05Dear Shanta
You are welcome, have a wonderful day further.
Kind Regards
MetroFibre
Shanice
You are welcome, have a wonderful day further.
Kind Regards
MetroFibre
Shanice
MetroFibre Networx's reply08 Feb 2023, 08:05
Official
Dear Shanta
You are welcome, have a wonderful day further.
Kind Regards
MetroFibre
Shanice
You are welcome, have a wonderful day further.
Kind Regards
MetroFibre
Shanice