SG
Siya G
1 reviews | Active since Nov 2025
05 Dec 2025, 10:19
Horrible service delivery from Axxess and Metrofibre
Horrible service delivery from Axxess and Metrofibre. Ordered for my fibre line to be activated, which took them over a week to arrange, only for them to go to the wrong address when I clearly stated in writing the correct address. Now it’s gonna take more time for them to arrange for activation to the correct address. Pick a better Internet provider and don’t make the same mistake as me
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Replies (1)
MetroFibre Networx's replyOfficial
05 Dec 2025, 10:56Dear Siya
Thank you for sharing your feedback, and we sincerely apologise for the frustration caused by the delay and incorrect address allocation.
Please be assured that we are actively following up on your query with the relevant teams to ensure the activation is arranged at the correct address as soon as possible. We will provide you with feedback urgently.
Thank you for your patience while we work to resolve this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for sharing your feedback, and we sincerely apologise for the frustration caused by the delay and incorrect address allocation.
Please be assured that we are actively following up on your query with the relevant teams to ensure the activation is arranged at the correct address as soon as possible. We will provide you with feedback urgently.
Thank you for your patience while we work to resolve this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply05 Dec 2025, 10:56
Official
Dear Siya
Thank you for sharing your feedback, and we sincerely apologise for the frustration caused by the delay and incorrect address allocation.
Please be assured that we are actively following up on your query with the relevant teams to ensure the activation is arranged at the correct address as soon as possible. We will provide you with feedback urgently.
Thank you for your patience while we work to resolve this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for sharing your feedback, and we sincerely apologise for the frustration caused by the delay and incorrect address allocation.
Please be assured that we are actively following up on your query with the relevant teams to ensure the activation is arranged at the correct address as soon as possible. We will provide you with feedback urgently.
Thank you for your patience while we work to resolve this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations