Horrible service delivery

This really pains me to write. I’ve been with Metrofiber since 2023, and in that time, I’ve referred friends, family, and even customers to you. I even opened a second account because I believed in your service.

Up until now, I only had the occasional speed issue, nothing too serious or unmanageable. But this past week, the problems have become much worse. My line is giving me 8.6 Mbps download and only 89 Kbps upload. At these speeds, I can’t open emails or get my work done. I’ve had to buy more mobile data than I should ever need to, especially when I’m paying R999 per month for a fiber line.

I logged a ticket last night at 17:30 and only received a generic response. This morning, I tried calling support, but spent 11 minutes listening to an automated voice before requesting a callback. I did get the call, but the agent told me he couldn’t assist and asked me to email instead. I sent another email but have still not received a proper response.

If possible, I’d like to attach screenshots to show everyone the kind of service one can expect from Metrofiber at the moment.