LM
Lesedi M
1 reviews | Active since Jun 2023
13 Jan 2026, 09:39
Horrible service delivery
I’ve tried reaching the support department with no luck. Waiting for over 30min to reach the support department just for the call to cut. Worst experience ever. I’ve even logged a ticket to get my fibre cable fixed but till today no one has reached out to schedule an appointment. Wouldn’t recommend Metrofibre services even to my worst enemy.
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
13 Jan 2026, 10:12Dear Lesedi Mphahlele
Thank you for taking the time to share your experience. What you’ve described is not the level of service we aim to provide, and it’s clear that the delays and lack of follow-up have caused understandable frustration.
Extended waiting times, dropped calls, and an unresolved fibre fault are unacceptable, particularly after a ticket has already been logged. This feedback has been escalated for immediate attention, and the relevant team is being engaged to ensure your issue is properly addressed.
Thank you for bringing this to our attention. We value the opportunity to restore your confidence in our service.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply13 Jan 2026, 10:12
Official
Dear Lesedi Mphahlele
Thank you for taking the time to share your experience. What you’ve described is not the level of service we aim to provide, and it’s clear that the delays and lack of follow-up have caused understandable frustration.
Extended waiting times, dropped calls, and an unresolved fibre fault are unacceptable, particularly after a ticket has already been logged. This feedback has been escalated for immediate attention, and the relevant team is being engaged to ensure your issue is properly addressed.
Thank you for bringing this to our attention. We value the opportunity to restore your confidence in our service.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's replyOfficial
14 Jan 2026, 12:52Thank you for taking the time to speak with me earlier. We appreciate your attention to this matter. Please be assured that we have escalated your concern to the relevant department, and they will review it promptly.
We will keep you updated on any progress and are here to assist you with any further questions you may have.
Thank you again for your time and patience.
MetroFibre Networx's reply14 Jan 2026, 12:52
Official
Thank you for taking the time to speak with me earlier. We appreciate your attention to this matter. Please be assured that we have escalated your concern to the relevant department, and they will review it promptly.
We will keep you updated on any progress and are here to assist you with any further questions you may have.
Thank you again for your time and patience.
MetroFibre Networx's replyOfficial
14 Jan 2026, 14:49Dear Lesedi,
Thank you for your patience and cooperation as we work to address your concerns.
We would like to advise that our Maintenance team is currently obtaining a repair quote from the allocated contractor. Once the quote has been reviewed and approved, it will be sent back to the contractor. The technician will then be in touch with you to schedule an appointment to complete the repairs.
Please be assured that we continue to follow up on this matter and will share updates with you as they become available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your patience and cooperation as we work to address your concerns.
We would like to advise that our Maintenance team is currently obtaining a repair quote from the allocated contractor. Once the quote has been reviewed and approved, it will be sent back to the contractor. The technician will then be in touch with you to schedule an appointment to complete the repairs.
Please be assured that we continue to follow up on this matter and will share updates with you as they become available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply14 Jan 2026, 14:49
Official
Dear Lesedi,
Thank you for your patience and cooperation as we work to address your concerns.
We would like to advise that our Maintenance team is currently obtaining a repair quote from the allocated contractor. Once the quote has been reviewed and approved, it will be sent back to the contractor. The technician will then be in touch with you to schedule an appointment to complete the repairs.
Please be assured that we continue to follow up on this matter and will share updates with you as they become available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your patience and cooperation as we work to address your concerns.
We would like to advise that our Maintenance team is currently obtaining a repair quote from the allocated contractor. Once the quote has been reviewed and approved, it will be sent back to the contractor. The technician will then be in touch with you to schedule an appointment to complete the repairs.
Please be assured that we continue to follow up on this matter and will share updates with you as they become available.
Best regards,
Marilize
MetroFibre Complaints & Escalations