Horrible Service

Item: MetroFibre Networx
Rating: 1
Author: Alfred L

I reported my wifi downtime and have been without WiFi for 2 weeks now. No action. Support call centre does not answer phones.

Helpful (0)

Replies (3)

MetroFibre Networx's replyOfficial

08 May 2023, 09:06

Good day Governor.

We can understand your frustration and we want to apologise for this. Our team will get in contact with you to see how they can assist you.

Kind regards
Sunet

MetroFibre Networx's reply08 May 2023, 09:06

Official

Good day Governor.

We can understand your frustration and we want to apologise for this. Our team will get in contact with you to see how they can assist you.

Kind regards
Sunet

Alfred L's updateReviewer Update

08 May 2023, 16:03

But that's exactly the same thing you said 2 weeks ago. I'm cancelling the service

Alfred L's update08 May 2023, 16:03

Reviewer Update

But that's exactly the same thing you said 2 weeks ago. I'm cancelling the service

MetroFibre Networx's replyOfficial

10 May 2023, 16:12

Dear Governor
We can confirm that your fibre link has been restored and that your service is up with optimal readings.
Thank you for your patience in this regard

Kind Regards
Marilize

MetroFibre Networx's reply10 May 2023, 16:12

Official

Dear Governor
We can confirm that your fibre link has been restored and that your service is up with optimal readings.
Thank you for your patience in this regard

Kind Regards
Marilize