MM
Mokgadi M
1 reviews | Active since Jun 2022
17 Jan 2026, 14:22
Horrible service
Horrible service since installation there has been issues, things finally got better and the connection was good. I have logged several tickets as it's been days without internet connection, I even called, sent emails and the response is always the same that my ticket has been assigned to a contractor. It's frustrating to pay for something with no service. Now I have to buy data because clearly I have been ****med. Metrofiber is the worst 😫 their finance department and maintenance team are the worst all I keep getting is empty promises. It got to a point where my calls are dropped. No communication whatsoever from their side.
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MetroFibre Networx's replyOfficial
17 Jan 2026, 16:21Dear Mokgadi Mojela
Thank you for taking the time to share your experience. It’s clear how disruptive and exhausting this situation has been, especially after a period where the service had stabilized, and expectations were understandably higher.
The ongoing connectivity issues, repeated follow-ups, and lack of clear progress updates fall short of the service standard we aim to deliver. Being left without reliable communication, while continuing to incur costs and needing to make alternative arrangements, is understandably frustrating and unacceptable.
Your tickets have been escalated, and the matter has been raised with the relevant contractor and internal teams to ensure accountability and resolution. Greater focus is also being placed on improving communication so that updates are meaningful, consistent, and transparent.
Your feedback has been noted and is being used to address gaps in both our technical and support processes. Further updates will be shared as soon as there is confirmed progress.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply17 Jan 2026, 16:21
Official
Dear Mokgadi Mojela
Thank you for taking the time to share your experience. It’s clear how disruptive and exhausting this situation has been, especially after a period where the service had stabilized, and expectations were understandably higher.
The ongoing connectivity issues, repeated follow-ups, and lack of clear progress updates fall short of the service standard we aim to deliver. Being left without reliable communication, while continuing to incur costs and needing to make alternative arrangements, is understandably frustrating and unacceptable.
Your tickets have been escalated, and the matter has been raised with the relevant contractor and internal teams to ensure accountability and resolution. Greater focus is also being placed on improving communication so that updates are meaningful, consistent, and transparent.
Your feedback has been noted and is being used to address gaps in both our technical and support processes. Further updates will be shared as soon as there is confirmed progress.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations