1 reviews | Active since Oct 2020
Horrible Service by METROFIBRE
On the 17th of September 2020, lost the network connection to my house. I logged a complaint through MWEB and a technician came to fix it on the 21st of September. After looking into it, he said he doesn’t know exactly what the problem is and what he did was to connect my line to a spare portal which was available.
On the 12th of October 2020, I had the same issue, gone through the same protocol, same technician was send to fix the problem. He said the same thing (don’t know what exactly the problem is). He said he is going to lay a new connection so it wont be a problem again (which he did).
On 19th of October 2020 (yesterday), I am sitting with the same problem. AGAIN!! So for the last one month, I have literally had no internet connection for at least 8-9 days.
How many more times should I be following the same procedure? This is not solving the problem.
I am being charged for all those days when I had no connection.
Thank you for your message. Kindly send us your full name, contact details, residential address, ISP account number and ticket number so that we can escalate this to the correct department.
Thank you,
The MetroFibre Team
Thank you for your message. Kindly send us your full name, contact details, residential address, ISP account number and ticket number so that we can escalate this to the correct department.
Thank you,
The MetroFibre Team
A technician was here and now he says the cable is cut inside the drum. They need to replace the entire cable and it will take 2-3 working days. In fact they need to order the cable and then allocate time to come and do it. Apparently they do not have the stoke of cable it seems.
We clients are stupid and have to listen to all the nonsense been told. Dont understand why you guys dont keep stoke of cables? Why cases are not taken serious and taking your own time to help clients?.
Hope this month a pro-rata invoice will be provided to me because i am going to do a stop order for Metrofibre. Out of 20 days this month i did not have internet for 6 days.
A technician was here and now he says the cable is cut inside the drum. They need to replace the entire cable and it will take 2-3 working days. In fact they need to order the cable and then allocate time to come and do it. Apparently they do not have the stoke of cable it seems.
We clients are stupid and have to listen to all the nonsense been told. Dont understand why you guys dont keep stoke of cables? Why cases are not taken serious and taking your own time to help clients?.
Hope this month a pro-rata invoice will be provided to me because i am going to do a stop order for Metrofibre. Out of 20 days this month i did not have internet for 6 days.
Thank you for your message. Kindly can you send us your complaint so that we can escalate this to the correct department?
Thank you,
The MetroFibre Team
Thank you for your message. Kindly can you send us your complaint so that we can escalate this to the correct department?
Thank you,
The MetroFibre Team