KK
Kabelo K
1 reviews | Active since Aug 2016
25 Nov 2023, 07:39
Horrible service
If I could give them 0 stars I was going to be more happy. Our internet has been down since Thursday the 23rd of November, we called the call center, held for over 39 minutes without being assisted, hubby then logged a ticket, which to date, hasn't been attended to. Now I see why the overall rating if the company is so low, I am very disappointed with their service. Can you please sort this issue out ASAP
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Replies (1)
MetroFibre Networx's replyOfficial
27 Nov 2023, 12:24Dear Kabelo
I sincerely apologize for the inconvenience you've experienced with your internet service, and I appreciate your patience during this frustrating time.
Your concerns are of the utmost importance to us, and I want to assure you that we have escalated the matter to our Network Operations Centre (NOC) for urgent investigation and assistance. We understand the urgency of the situation, and our team is actively working to identify and resolve the issue promptly.
I apologize for the extended wait times at our call center and the delay in addressing your ticket. We are working diligently to ensure that you receive the necessary support and a swift resolution to the service disruption.
Thank you for bringing this matter to our attention, and we appreciate your understanding as we work to rectify the situation as soon as possible.
Kind Regards
Marilize
I sincerely apologize for the inconvenience you've experienced with your internet service, and I appreciate your patience during this frustrating time.
Your concerns are of the utmost importance to us, and I want to assure you that we have escalated the matter to our Network Operations Centre (NOC) for urgent investigation and assistance. We understand the urgency of the situation, and our team is actively working to identify and resolve the issue promptly.
I apologize for the extended wait times at our call center and the delay in addressing your ticket. We are working diligently to ensure that you receive the necessary support and a swift resolution to the service disruption.
Thank you for bringing this matter to our attention, and we appreciate your understanding as we work to rectify the situation as soon as possible.
Kind Regards
Marilize
MetroFibre Networx's reply27 Nov 2023, 12:24
Official
Dear Kabelo
I sincerely apologize for the inconvenience you've experienced with your internet service, and I appreciate your patience during this frustrating time.
Your concerns are of the utmost importance to us, and I want to assure you that we have escalated the matter to our Network Operations Centre (NOC) for urgent investigation and assistance. We understand the urgency of the situation, and our team is actively working to identify and resolve the issue promptly.
I apologize for the extended wait times at our call center and the delay in addressing your ticket. We are working diligently to ensure that you receive the necessary support and a swift resolution to the service disruption.
Thank you for bringing this matter to our attention, and we appreciate your understanding as we work to rectify the situation as soon as possible.
Kind Regards
Marilize
I sincerely apologize for the inconvenience you've experienced with your internet service, and I appreciate your patience during this frustrating time.
Your concerns are of the utmost importance to us, and I want to assure you that we have escalated the matter to our Network Operations Centre (NOC) for urgent investigation and assistance. We understand the urgency of the situation, and our team is actively working to identify and resolve the issue promptly.
I apologize for the extended wait times at our call center and the delay in addressing your ticket. We are working diligently to ensure that you receive the necessary support and a swift resolution to the service disruption.
Thank you for bringing this matter to our attention, and we appreciate your understanding as we work to rectify the situation as soon as possible.
Kind Regards
Marilize