1 reviews | Active since Jan 2020
Horrible service
Very disappointed with metro fibre. Moved into a new complex on the 1st of July. To find a faulty router, 1st technician came, swapped routers and told us to call metro fibre to activate, we did and activation failed, 2nd tech sent to fix or swap router, repeat process called mfn to activate Great we got activated, then problem came when now we cannot connect the other devices in the house. 1. Called mfn told them the name or wifi is not visible when searching on other devices in the house. - response was reboot. -passwords changed. - called almost every 2 bf day from the 3rd of July. Started emailing and complain that the lights on the router keep flicking - response we got is we re- provisioned your router please restart.did that still they flicker. Network sometimes cuts/slow. - today is the 22/07/2021 no one still came to assist. My final email to mfn was “ if you say re-provisioned are the lights suppose to stop flicking? No response since. One agent told us the network only allows max 3 devices… utter nonsense (I’m not in IT but this is BS).
Till to date we can’t pick up the name on a huawei P7 lite and are told something is wrong with our phone. Even on a tablet.
We even compared the same package with another tenant. Their lights on the router don’t flick, they have more than 7 devices connected.
I’m seriously disappointed.
Vukosi.
Thank you for your message.
Kindly send us your full names, contact number, residential address, ISP account number as well as ticket number so we can escalate this to the correct department?
Thank you,
The MetroFibre Team
Thank you for your message.
Kindly send us your full names, contact number, residential address, ISP account number as well as ticket number so we can escalate this to the correct department?
Thank you,
The MetroFibre Team
I did escalate this to the correct department.
Regards,
The MetroFibre Team
I did escalate this to the correct department.
Regards,
The MetroFibre Team
To be honest I’m not satisfied with the service I got today, my wife dealt with a lady by the name of Mpho, she did what she needed to and know we have more lights on on the router, great! However still doesn’t pic up on my other devices. She told my wife that the 5mhz only connects to 1-2 devices, fine my fine switched of 1 device to see if it will pick up on the extra device. No it still doesn’t. She then said this could be a problem with our phones mmmnh. The funny thing here is that the other phones can pick up that there are nearby wifi (next door) but not our own router name. My other point is that even if it only connects to max 1-2 devices it should atleast pick up the name, and one other thing she said is to not worry about the service and 5mhz lights flickering.
I wanted to upgrade but what’s the use of upgrading when we can’t pick up the router name on other devices? My wife told mpho that another tenant uses the same package but has more than 3 devices connected. She said she will log a ticket. I await that response but I’m still not satisfied.
To be honest I’m not satisfied with the service I got today, my wife dealt with a lady by the name of Mpho, she did what she needed to and know we have more lights on on the router, great! However still doesn’t pic up on my other devices. She told my wife that the 5mhz only connects to 1-2 devices, fine my fine switched of 1 device to see if it will pick up on the extra device. No it still doesn’t. She then said this could be a problem with our phones mmmnh. The funny thing here is that the other phones can pick up that there are nearby wifi (next door) but not our own router name. My other point is that even if it only connects to max 1-2 devices it should atleast pick up the name, and one other thing she said is to not worry about the service and 5mhz lights flickering.
I wanted to upgrade but what’s the use of upgrading when we can’t pick up the router name on other devices? My wife told mpho that another tenant uses the same package but has more than 3 devices connected. She said she will log a ticket. I await that response but I’m still not satisfied.
Thank you for your message. The details have been escalated to the correct department.
Thank you,
The MetroFibre Team
Thank you for your message. The details have been escalated to the correct department.
Thank you,
The MetroFibre Team