GC
George C
1 reviews | Active since Aug 2014
10 Dec 2024, 11:42
Horrible service and poor customer support
The poor service we are getting from this com0any is beyond ridiculous. We have been without internet connection since Sunday. We have been promised that a technician will attend to us but nothing has happened and when we call we keep getting the same story that a ticket will be logged. My ticket number is 519090. Nobody is helping us here.
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MetroFibre Networx's replyOfficial
10 Dec 2024, 12:31Dear George,
Thank you for bringing your concerns to our attention.
After investigating the matter, we can confirm that your maintenance ticket, 519090, is scheduled for attendance tomorrow on 11/12/2024. Additionally, we have escalated your complaint to our Maintenance Management Team to ensure it receives the necessary attention.
We will continue to monitor the progress of your ticket closely and provide updates via the same reference to ensure the matter is resolved to your satisfaction.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention.
After investigating the matter, we can confirm that your maintenance ticket, 519090, is scheduled for attendance tomorrow on 11/12/2024. Additionally, we have escalated your complaint to our Maintenance Management Team to ensure it receives the necessary attention.
We will continue to monitor the progress of your ticket closely and provide updates via the same reference to ensure the matter is resolved to your satisfaction.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
MetroFibre Networx's reply10 Dec 2024, 12:31
Official
Dear George,
Thank you for bringing your concerns to our attention.
After investigating the matter, we can confirm that your maintenance ticket, 519090, is scheduled for attendance tomorrow on 11/12/2024. Additionally, we have escalated your complaint to our Maintenance Management Team to ensure it receives the necessary attention.
We will continue to monitor the progress of your ticket closely and provide updates via the same reference to ensure the matter is resolved to your satisfaction.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention.
After investigating the matter, we can confirm that your maintenance ticket, 519090, is scheduled for attendance tomorrow on 11/12/2024. Additionally, we have escalated your complaint to our Maintenance Management Team to ensure it receives the necessary attention.
We will continue to monitor the progress of your ticket closely and provide updates via the same reference to ensure the matter is resolved to your satisfaction.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations