MV
Mahlatse V
1 reviews | Active since Sept 2025
13 Jan 2026, 13:24
Horrible service and experience from MetroFibre and Connect
On 3rd of January made a payment to MetroConnect for a month voucher using my bank card and i didnt receive the service.They took my money but didint give me the service and i submitted proof of payment and always being told they investigating till today. Very unproffersionals and big ****s , refund me so i cancel your service or give me my service once.
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
13 Jan 2026, 13:40Thank you, Mahlatse, for bringing your concerns to our attention and for taking the time to share your experience. We acknowledge the seriousness of the matter you’ve raised regarding the payment made and the service not being activated as expected.
Your proof of payment and feedback have been noted, and we are currently working to investigate the transaction and the status of the voucher with the relevant teams. Thank you for your patience while we work to investigate and address your concerns. Once the investigation has been concluded, we will be in contact to provide feedback and assist with the next steps.
We appreciate your cooperation while this matter is being reviewed.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Your proof of payment and feedback have been noted, and we are currently working to investigate the transaction and the status of the voucher with the relevant teams. Thank you for your patience while we work to investigate and address your concerns. Once the investigation has been concluded, we will be in contact to provide feedback and assist with the next steps.
We appreciate your cooperation while this matter is being reviewed.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply13 Jan 2026, 13:40
Official
Thank you, Mahlatse, for bringing your concerns to our attention and for taking the time to share your experience. We acknowledge the seriousness of the matter you’ve raised regarding the payment made and the service not being activated as expected.
Your proof of payment and feedback have been noted, and we are currently working to investigate the transaction and the status of the voucher with the relevant teams. Thank you for your patience while we work to investigate and address your concerns. Once the investigation has been concluded, we will be in contact to provide feedback and assist with the next steps.
We appreciate your cooperation while this matter is being reviewed.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Your proof of payment and feedback have been noted, and we are currently working to investigate the transaction and the status of the voucher with the relevant teams. Thank you for your patience while we work to investigate and address your concerns. Once the investigation has been concluded, we will be in contact to provide feedback and assist with the next steps.
We appreciate your cooperation while this matter is being reviewed.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MV
Mahlatse V's updateReviewer Update
15 Jan 2026, 08:10Good day i still have no response to assist me with my query? Why are you treating us customers like this. I now want my money back please you can keep your service since its bad bad bad customer care, Over 2 weeks now and i have work to do and you compromising my work with you not attending to my service, and dont tell me about investigations because i provided proof on day one on 3rd and today its the 15th
MV
Mahlatse V's update15 Jan 2026, 08:10
Reviewer Update
Good day i still have no response to assist me with my query? Why are you treating us customers like this. I now want my money back please you can keep your service since its bad bad bad customer care, Over 2 weeks now and i have work to do and you compromising my work with you not attending to my service, and dont tell me about investigations because i provided proof on day one on 3rd and today its the 15th
MV
Mahlatse V's updateReviewer Update
15 Jan 2026, 15:40You still not resolved my issue I’m highly disappointed by your poor poor worse service I have gotten after Rain
MV
Mahlatse V's update15 Jan 2026, 15:40
Reviewer Update
You still not resolved my issue I’m highly disappointed by your poor poor worse service I have gotten after Rain