Horrible service and do not live up to what they say

Item: MetroFibre Networx
Rating: 1
Author: Dimpho M

They do not even deserve that 1 star but because I cant not choose a star 1 it will be.

What a horrible experience I have had with this company no wonder they do not make you rate them after a call or even via email.

You will call and exhaust your money and airtime then they commit to what they know they will not do. I am talking about the support team and even the sales and new orders, I don’t know how much I’ve spent in airtime trying to fix something so minor and quick.

They will open a ticket for ****s and giggles then you update the ticket and nothing happens. I have been without WiFi for more than 2 weeks and on the phone with them almost daily

We in covid and WiFi is my source of money ? Where do they think I get the money from to waste not only my airtime but my time as well. Even writing this is a complete waste of time cause nothing will come from it

Helpful (0)

Replies (6)

MetroFibre Networx's replyOfficial

15 Jun 2021, 17:14

Good afternoon Dimpho

Thank you for your message. Please note that the problem has been escalated to the correct department for assistance and someone will be in contact with you soon. Is MetroFibre your ISP or are you with another ISP?

Thank you,
The MetroFibre Team

MetroFibre Networx's reply15 Jun 2021, 17:14

Official

Dimpho M's updateReviewer Update

15 Jun 2021, 19:04

Yep it sure is, amazing how fast you reply to hello Peter then you do to your customers hey

Dimpho M's update15 Jun 2021, 19:04

Reviewer Update

Yep it sure is, amazing how fast you reply to hello Peter then you do to your customers hey

Dimpho M's updateReviewer Update

15 Jun 2021, 19:07

You manage to somehow email me but you asking if metrofibre is my isp and you email me but can’t respond to tickets.. I loaded a ticket complaint and surprise surprise no feedback or action there as well

Dimpho M's update15 Jun 2021, 19:07

Reviewer Update

MetroFibre Networx's replyOfficial

15 Jun 2021, 19:44

Good evening Dimpho,

Thank you for your message. As per my Support Team, they tried to reach you through your cellphone but your number keeps on going over to voicemail. They confirmed a booking for the 17th of June 2021.

Thank you,
The MetroFibre Team

MetroFibre Networx's reply15 Jun 2021, 19:44

Official

Dimpho M's updateReviewer Update

15 Jun 2021, 19:46

A lie my dear , phone rang once which I responded to the email and said I was in a meeting . We shall see about this booking

Dimpho M's update15 Jun 2021, 19:46

Reviewer Update

A lie my dear , phone rang once which I responded to the email and said I was in a meeting . We shall see about this booking

MetroFibre Networx's replyOfficial

16 Jun 2021, 13:33

Dear Dimpho,

Thank you for your feedback.

Regards,
The MetroFibre Team

MetroFibre Networx's reply16 Jun 2021, 13:33

Official

Dear Dimpho,

Thank you for your feedback.

Regards,
The MetroFibre Team