JR
Jadene R
1 reviews | Active since Jun 2025
23 Mar 2026, 14:29
Horrible service and connection
Endless issues with my wifi connectivity. They are constantly connecting new lines. Horrible customer service. They dont stick to times to come in for repairs. We work so its hard to wait around for people to come sort out our connection and to top it off they charge a call out fee for their horrible service and connection issues. Wont recommend using this service provider.
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MetroFibre Networx's replyOfficial
23 Mar 2026, 15:18Dear Jadene Reddy
Thank you for taking the time to share your feedback.
We regret to hear about your experience with the connectivity issues and the inconvenience caused by missed appointment times. We understand how disruptive this can be, especially when balancing work commitments, and this is certainly not the level of service we aim to provide.
Your concerns regarding repeated issues, technician scheduling, and call-out fees have been noted and will be escalated to the relevant team for review and improvement. We would also like the opportunity to investigate your connection further and work towards a stable resolution.
We appreciate your feedback and the opportunity to address this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply23 Mar 2026, 15:18
Official
Dear Jadene Reddy
Thank you for taking the time to share your feedback.
We regret to hear about your experience with the connectivity issues and the inconvenience caused by missed appointment times. We understand how disruptive this can be, especially when balancing work commitments, and this is certainly not the level of service we aim to provide.
Your concerns regarding repeated issues, technician scheduling, and call-out fees have been noted and will be escalated to the relevant team for review and improvement. We would also like the opportunity to investigate your connection further and work towards a stable resolution.
We appreciate your feedback and the opportunity to address this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations