1 reviews | Active since Dec 2019
HORRIBLE SERVICE
Good day,
My internet has not been working for a week now. I have logged the problem, I called thousand times to no avail. I am told that the issue is with back office but no one can seem to assist me.
The problem began when you did the migration and somehow I was migrated me to my old address which was changed 6 months ago. Now, nobody can assist me.
I have never been disgusted by such a terrible service. I have bought a voucher for the month of May. I have lost the voucher that was there for April - I have to pay out of pocket just to stay connected. I have used my airtime to contact you on a daily basis.
If this cannot be sorted out, then cancel my services and refund me. I will go elsewhere.
How hard can it be to rectify your mistake of the change of address? More than a week?
Please sort this out ASAP!
Thank you for your message and for outlining the challenges you’ve experienced.
I understand how frustrating it is to be without internet for this length of time, especially after multiple attempts to get assistance and the added inconvenience of incorrect account migration details. The impact this has had, including the loss of your previous voucher and additional out-of-pocket expenses, is fully acknowledged.
Your case has been escalated for urgent intervention. The relevant teams are currently reviewing the address migration error and working to correct your account details so that your service can be restored without further delay. The billing and voucher concerns you raised are also being investigated to ensure that any discrepancies are addressed appropriately.
Restoring your connection and resolving the underlying issue is being treated as a priority. You will receive feedback as soon as there is a confirmed update on the progress.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for your message and for outlining the challenges you’ve experienced.
I understand how frustrating it is to be without internet for this length of time, especially after multiple attempts to get assistance and the added inconvenience of incorrect account migration details. The impact this has had, including the loss of your previous voucher and additional out-of-pocket expenses, is fully acknowledged.
Your case has been escalated for urgent intervention. The relevant teams are currently reviewing the address migration error and working to correct your account details so that your service can be restored without further delay. The billing and voucher concerns you raised are also being investigated to ensure that any discrepancies are addressed appropriately.
Restoring your connection and resolving the underlying issue is being treated as a priority. You will receive feedback as soon as there is a confirmed update on the progress.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations