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theone M

1 reviews | Active since Jul 2024

09 Oct 2024, 08:59

HORRIBLE SERVICE

I have never in my life experienced such horrible customer service, i moved to a different address the form was completed way before the time to avoid any hiccups as i work from home. Yet it's the 9th i still am not activated. A technician came on the 4th said everything was fine and left i called the evening to get connected i was told my router cannot be discovered i must wait for a technician to come out AGAIN. ASK ME IF I HAVE EVER BEEN CALLED yet one thing you will never fail with is sending invoices. I keep following up i keep getting agents telling me they will call me back and NOTHING HAPPENS. From Bronwyn, Marlene , Lebo , Sharon if i had written down all the names it would SHOCK the hell out of you! If A technician is not at my place within the next 24hrs cancel everything i dot care about your 30day notice BULL****.

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tM
theone M's update11 Oct 2024, 11:01
Reviewer Update
Can someone please help me understand what on earth is going on, So aftere logging this ticket my query was miraculously solved after another phone call to Metro and a hold of i dont know how long because the business could supposedly not get a hold of me. My services were than activated later after on the 9th of Oct today on the 11th of Oct i am being told that my services will be suspended i need to pay an amount of R1339.42!!!!!! I called a long wait time, i requested a callback so someone can explain this amount to me when this was simply a change of address and activation of TP how the hell is my account due by this much. no one has called me back instead i get another message saying the incorrect pay@link was sent to me. Can i please have a breakdown of why my bill is this much i waited for 9days and a million calls later yet 2days later you want to suspend my services?