MM
Mitesh M
1 reviews | Active since Feb 2020
19 Feb 2025, 17:54
Horrible Service
Had an issue with ethernet ports on my router on the 14th Feb, when I called in they said they will reconfigure on their side. They only picked up the ticket on the 15th Feb still not resolving the issue. Had to call back on Monday again only to be told they will swop the router. Router was swapped on the 16th without activation. Till today I'm still waiting for activation. Every response I get "it's been escalated to the technical department". Have tried every possible channel but nobody seems to be bothered about it. As long as they getting their money they can't be bothered whether you have service or not.
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Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
19 Feb 2025, 18:46Dear Mitesh
Thank you for reaching out. Our NOC department is currently looking into your query and will be in contact with you shortly to assist.
We understand the urgency of the matter and will continue to monitor your case closely. We’ll keep you updated on any progress as we work to resolve the issue.
Should you need any further assistance in the meantime, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out. Our NOC department is currently looking into your query and will be in contact with you shortly to assist.
We understand the urgency of the matter and will continue to monitor your case closely. We’ll keep you updated on any progress as we work to resolve the issue.
Should you need any further assistance in the meantime, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply19 Feb 2025, 18:46
Official
Dear Mitesh
Thank you for reaching out. Our NOC department is currently looking into your query and will be in contact with you shortly to assist.
We understand the urgency of the matter and will continue to monitor your case closely. We’ll keep you updated on any progress as we work to resolve the issue.
Should you need any further assistance in the meantime, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out. Our NOC department is currently looking into your query and will be in contact with you shortly to assist.
We understand the urgency of the matter and will continue to monitor your case closely. We’ll keep you updated on any progress as we work to resolve the issue.
Should you need any further assistance in the meantime, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MM
Mitesh M's updateReviewer Update
20 Feb 2025, 14:49And yet there is still no communication or resolution of the matter. Service delivery doesn't seem to be a priority for this company.
MM
Mitesh M's update20 Feb 2025, 14:49
Reviewer Update
And yet there is still no communication or resolution of the matter. Service delivery doesn't seem to be a priority for this company.
MM
Mitesh M's updateReviewer Update
20 Feb 2025, 14:51Let me guess, it has been escalated to some department somewhere again....pathetic
MM
Mitesh M's update20 Feb 2025, 14:51
Reviewer Update
Let me guess, it has been escalated to some department somewhere again....pathetic
MetroFibre Networx's replyOfficial
21 Feb 2025, 07:50 We have requested an update and I will be calling you shortly.
MetroFibre Networx's reply21 Feb 2025, 07:50
Official
We have requested an update and I will be calling you shortly.