1 reviews | Active since May 2017
Horrible Service
My internet has been off since 11 December 2021(Saturday). I called Metrofibre on 13 December 2021(Monday). They said they first have to investigate why it's off. They then discover they have to send out a technician out. I missed 1 call from them the following day, they did not bother calling back or send me an sms or email to notify me that they want to send out a technician. I follow up on Wednesday & they are giving me the run around. I gave them an alternative number to call me on. They have my address, all the account details to get hold of me, but they are just not bothered. Today is the 17th of December(Friday) and my internet is still off and no technician has come. This level of bad service is disgusting!
On behalf of Metrofibre I would like to apologies sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
kindly be advised that we will raise your concern regarding our customer care line with our management team to avoid this happening again.
Kindly provide us with the account holders name, surname and full physical address so that we can assist accordingly.
Kind Regards
MetroFibre
On behalf of Metrofibre I would like to apologies sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
kindly be advised that we will raise your concern regarding our customer care line with our management team to avoid this happening again.
Kindly provide us with the account holders name, surname and full physical address so that we can assist accordingly.
Kind Regards
MetroFibre
Account Holder's details:
Tshepo Hlebo; 70 Shamroc Complex, Vorna Valley, Midrand.
Account Holder's details:
Tshepo Hlebo; 70 Shamroc Complex, Vorna Valley, Midrand.
We do apologise.
Kind Regards
MetroFibre
We do apologise.
Kind Regards
MetroFibre