BV
Bonita V
1 reviews | Active since Dec 2023
02 Dec 2023, 18:02
Horrible service
I am paying 2x for Internet, from 2 of metro fibre service providers and I am stuck without internet, its almost 2 days no Internet, Skynet said they released our line, metro said they didn't, now I am paying double and not even have Internet, its costing me so much money, I have to run businesses, no connection and no one willing to assist. Horrible experience
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Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
04 Dec 2023, 11:42Dear Bonita
I sincerely apologize for the inconvenience you are currently facing, and I understand the urgency of the situation. I appreciate your patience and would like to assure you that we are actively working to resolve the issue.
Upon investigation, it has come to our attention that the delay in activating your MetroFibre service is due to the existing service at your physical address still being active within its cancellation notice period. This has resulted in an overlap, and we understand the impact this is having on your connectivity and finances.
To expedite the resolution process, we have escalated the matter to our Key Accounts team, who are responsible for communicating directly with internet service providers on the MetroFibre infrastructure. They will work diligently to facilitate the termination of the previous fibre service as quickly as possible.
Please be assured that we are treating this matter with the utmost priority, and every effort is being made to ensure a swift resolution. Once the cancellation is confirmed, we will proceed with the activation of your MetroFibre service. I understand the critical nature of a reliable internet connection, especially for running businesses, and I sincerely apologize for any disruption this may have caused.
Furthermore, I want to clarify that your MetroFibre service will only commence the billing process once it has been successfully activated. We understand the financial impact of the current situation and are committed to resolving it promptly.
Thank you for your understanding and cooperation as we work towards a resolution.
Best Regards
Marilize
I sincerely apologize for the inconvenience you are currently facing, and I understand the urgency of the situation. I appreciate your patience and would like to assure you that we are actively working to resolve the issue.
Upon investigation, it has come to our attention that the delay in activating your MetroFibre service is due to the existing service at your physical address still being active within its cancellation notice period. This has resulted in an overlap, and we understand the impact this is having on your connectivity and finances.
To expedite the resolution process, we have escalated the matter to our Key Accounts team, who are responsible for communicating directly with internet service providers on the MetroFibre infrastructure. They will work diligently to facilitate the termination of the previous fibre service as quickly as possible.
Please be assured that we are treating this matter with the utmost priority, and every effort is being made to ensure a swift resolution. Once the cancellation is confirmed, we will proceed with the activation of your MetroFibre service. I understand the critical nature of a reliable internet connection, especially for running businesses, and I sincerely apologize for any disruption this may have caused.
Furthermore, I want to clarify that your MetroFibre service will only commence the billing process once it has been successfully activated. We understand the financial impact of the current situation and are committed to resolving it promptly.
Thank you for your understanding and cooperation as we work towards a resolution.
Best Regards
Marilize
MetroFibre Networx's reply04 Dec 2023, 11:42
Official
Dear Bonita
I sincerely apologize for the inconvenience you are currently facing, and I understand the urgency of the situation. I appreciate your patience and would like to assure you that we are actively working to resolve the issue.
Upon investigation, it has come to our attention that the delay in activating your MetroFibre service is due to the existing service at your physical address still being active within its cancellation notice period. This has resulted in an overlap, and we understand the impact this is having on your connectivity and finances.
To expedite the resolution process, we have escalated the matter to our Key Accounts team, who are responsible for communicating directly with internet service providers on the MetroFibre infrastructure. They will work diligently to facilitate the termination of the previous fibre service as quickly as possible.
Please be assured that we are treating this matter with the utmost priority, and every effort is being made to ensure a swift resolution. Once the cancellation is confirmed, we will proceed with the activation of your MetroFibre service. I understand the critical nature of a reliable internet connection, especially for running businesses, and I sincerely apologize for any disruption this may have caused.
Furthermore, I want to clarify that your MetroFibre service will only commence the billing process once it has been successfully activated. We understand the financial impact of the current situation and are committed to resolving it promptly.
Thank you for your understanding and cooperation as we work towards a resolution.
Best Regards
Marilize
I sincerely apologize for the inconvenience you are currently facing, and I understand the urgency of the situation. I appreciate your patience and would like to assure you that we are actively working to resolve the issue.
Upon investigation, it has come to our attention that the delay in activating your MetroFibre service is due to the existing service at your physical address still being active within its cancellation notice period. This has resulted in an overlap, and we understand the impact this is having on your connectivity and finances.
To expedite the resolution process, we have escalated the matter to our Key Accounts team, who are responsible for communicating directly with internet service providers on the MetroFibre infrastructure. They will work diligently to facilitate the termination of the previous fibre service as quickly as possible.
Please be assured that we are treating this matter with the utmost priority, and every effort is being made to ensure a swift resolution. Once the cancellation is confirmed, we will proceed with the activation of your MetroFibre service. I understand the critical nature of a reliable internet connection, especially for running businesses, and I sincerely apologize for any disruption this may have caused.
Furthermore, I want to clarify that your MetroFibre service will only commence the billing process once it has been successfully activated. We understand the financial impact of the current situation and are committed to resolving it promptly.
Thank you for your understanding and cooperation as we work towards a resolution.
Best Regards
Marilize
BV
Bonita V's updateReviewer Update
05 Dec 2023, 07:10It's been day 5 no Internet!!!!!! Its been over R1200 in airtime and data just for 5 days and so much spent on calling metro, over 14 calls I made, 4 people said they will call me back, only one did last night, no answers on my problem, your call centre tells me this problem is all over, so which people are happy not having Internet for 5 days??? With no solution??? How useless and unreliable!!!!! No one making an effort to communicate what will happen next
BV
Bonita V's update05 Dec 2023, 07:10
Reviewer Update
It's been day 5 no Internet!!!!!! Its been over R1200 in airtime and data just for 5 days and so much spent on calling metro, over 14 calls I made, 4 people said they will call me back, only one did last night, no answers on my problem, your call centre tells me this problem is all over, so which people are happy not having Internet for 5 days??? With no solution??? How useless and unreliable!!!!! No one making an effort to communicate what will happen next