LK
Lomzah K
1 reviews | Active since Dec 2017
30 Aug 2025, 12:36
Horrible Service
Absolutely horrible experience. I've spent hours waiting on the phone line. When someone finally answers, then they transfer you from one person to the other then they drop the call. Since May I've been double billed still no solution. Currently do not have network for the whole week!
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Replies (1)
MetroFibre Networx's replyOfficial
30 Aug 2025, 12:52Dear Lomzah,
Thank you for reaching out and for sharing your experience with us. We value your feedback and the opportunity it gives us to investigate and improve.
Please note that your billing concerns have been raised with our Finance Team, and the matter is currently under investigation. We will provide you with updates as they become available and ensure you are kept informed throughout the process.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for sharing your experience with us. We value your feedback and the opportunity it gives us to investigate and improve.
Please note that your billing concerns have been raised with our Finance Team, and the matter is currently under investigation. We will provide you with updates as they become available and ensure you are kept informed throughout the process.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply30 Aug 2025, 12:52
Official
Dear Lomzah,
Thank you for reaching out and for sharing your experience with us. We value your feedback and the opportunity it gives us to investigate and improve.
Please note that your billing concerns have been raised with our Finance Team, and the matter is currently under investigation. We will provide you with updates as they become available and ensure you are kept informed throughout the process.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for sharing your experience with us. We value your feedback and the opportunity it gives us to investigate and improve.
Please note that your billing concerns have been raised with our Finance Team, and the matter is currently under investigation. We will provide you with updates as they become available and ensure you are kept informed throughout the process.
Best regards,
Marilize
MetroFibre Complaints & Escalations