Horrible service!!

If i could give a negative rating I would! Really horrible service received from Metrofiber this week. There was a confusion we wanted to upgrade our line and the line was cancelled instead. We have been ons the phone since Monday to get the line working as we are supposed to be working from home and cannot do so at the moment. 30 calls!!! That’s how many times we have been on the phone with you speaking to several agents and still no wifi. Please explain to me what I should do with my newborn baby if I am forced to go to the office due to the wifi not working and me not being able to work from home. Please tell your collections department to be as slow with the debit orders as your team is slow with feedback!! This is not fair to us as paying customers,even just a call back with an update will be highly appreciated.