Horrible Network Services and customer service

My name is Precious since we've been using the Mertrofibre home network it has been nothing but a nightmare this company has *********** technicians and their call center agents will give you an excuse to call you back when they do not have answers to questions and guess what no one will never call you back.

Almost every month in the area of Kwa-Them we struggle with connectivity While other networks like Vodacom work well in our area. We are now going on two weeks without connection and when we call Metro Fiber they don't give solutions nor a deadline for when will their system be back online the only thing they will tell you is that the is an outage in Kwa-Them that's it!

The level of unprofessionalism and poor service is not even funny this company is not passionate about customer service nor do they care about their business being on the brink of bankruptcy due to their unprofessionalism they act as if they are doing us a favor for the service we are paying for.

Some of us are working from home and we are writing online exams how must we then survive under such horrible circumstances?

Metrofibre must just get their act right apologies to all user of their network in Kwa-Thema and attend to this nonsense immediately.