Horrible Metrofibre experience

I have Metrofibre hardware outside my driveway and I have been through MWEB to get Fibre installed in my property. Apparently my driveway is too long as they only install up to 30m. They say they need authorization to install anything more than 30m to a property. We have been calling and calling for over 2 weeks and no replies or information whatsoever. We are loosing business daily due to this. MWEB is almost completely unreachable and Metrofibre have basically abandoned us with their silence and zero care to inform us on the next step. Absolutely rotten experience so far and I wouldn't recommend them for what we have gone through thus far.