LA
Lister A
1 reviews | Active since Apr 2024
04 Mar 2026, 15:46
Horrible internet service provider
I've been trying to get ahold of metrofiber for two days now .They have exchanged call center agents with robots and its frustrating.They cut my line even thou i made payment and sent it twice.They have cut my line even before the date of payment.My account number is Lis445 and contact details is *** or *** if they would like to contact me ...Overall bad service.Only the lady that opened my ticket was productive and kind
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MetroFibre Networx's replyOfficial
04 Mar 2026, 16:49Dear Lister Ahima
We understand how frustrating it is to experience service interruptions despite making payments, and the difficulties you’ve faced trying to get assistance over the past two days. This is not the level of service we strive to provide.
Your case has been noted, and we are escalating it to the relevant department for immediate review. They will investigate the account activity, including the early disconnection and payment records, and will make direct contact with you using the details provided *** / ***) to resolve the matter promptly.
We also appreciate your feedback regarding the ticket opened by our team member and will ensure this is acknowledged internally.
Thank you for your patience while we prioritize this issue and work toward a resolution.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply04 Mar 2026, 16:49
Official
Dear Lister Ahima
We understand how frustrating it is to experience service interruptions despite making payments, and the difficulties you’ve faced trying to get assistance over the past two days. This is not the level of service we strive to provide.
Your case has been noted, and we are escalating it to the relevant department for immediate review. They will investigate the account activity, including the early disconnection and payment records, and will make direct contact with you using the details provided *** / ***) to resolve the matter promptly.
We also appreciate your feedback regarding the ticket opened by our team member and will ensure this is acknowledged internally.
Thank you for your patience while we prioritize this issue and work toward a resolution.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations