Horrible horrible service. No communication whatsoever

Item: MetroFibre Networx
Rating: 1
Author: Bee M

This has to be the WORST service I have ever received. From zero communication and no responses to emails to not being able to use my wifi because I still haven’t received my wifi login details. Appalling customer service and experience. I would recommend at all.

Helpful (0)

Replies (3)

MetroFibre Networx's replyOfficial

09 Mar 2026, 18:01

May we please have the name and surname that the account is under as well as the cellphone that is link to the account.

MetroFibre Networx's reply09 Mar 2026, 18:01

Official

May we please have the name and surname that the account is under as well as the cellphone that is link to the account.

MetroFibre Networx's replyOfficial

09 Mar 2026, 20:15

Thank you.

Your WiFi login details are on the white sticker that is on your ONT (router). The WiFi name will begin with CXNK and the password will be visible on the white sticker as well.

MetroFibre Networx's reply09 Mar 2026, 20:15

Official

Thank you.

Your WiFi login details are on the white sticker that is on your ONT (router). The WiFi name will begin with CXNK and the password will be visible on the white sticker as well.

MetroFibre Networx's replyOfficial

10 Mar 2026, 20:42

An e-mail has been sent with your login details.

Please let us know if you are unable to connect or if you would like to then proceed with cancellation.

MetroFibre Networx's reply10 Mar 2026, 20:42

Official

An e-mail has been sent with your login details.

Please let us know if you are unable to connect or if you would like to then proceed with cancellation.