1 reviews | Active since Jun 2021
Horrible Experience with MetroFibre - *********** Service and Zero Accountability
I am absolutely disgusted with the pathetic service from MetroFibre. I signed up for an installation on the 14th of March, and they lazily dragged their feet, only installing it on the 20th. After the installation, I was assured that my internet would be active within 24 hours. But within just two hours, the entire setup came crashing down, leaving the wiring in complete disarray.
I contacted MetroFibre, and they reluctantly sent the same *********** installation team on the 21st of March. Unsurprisingly, the exact same thing happened. They had the audacity to send the team yet again on the 24th, making the same empty promise of activation within 24 hours. Predictably, nothing happened. To this day, I am still without internet.
Their so-called customer support is an absolute joke. My WhatsApp messages are blatantly ignored, and their support line is nothing but a useless facade with no one available to assist. Mbekeni, the sales agent I dealt with, is a disgrace — dodging my calls and ignoring my messages as if I don't exist.
This entire experience has been a nightmare, and MetroFibre has shown no accountability whatsoever. It’s clear that they have zero regard for their customers. I strongly warn anyone considering MetroFibre to stay far away from this company. They are ***********, unprofessional, and unworthy of anyone's hard-earned money.
Fix this mess, MetroFibre. But frankly, I doubt you even care.
Thank you for reaching out and for bringing your concerns to our attention.
We have attempted to locate your service using the details provided in your complaint but have been unable to do so. Additionally, we have tried to contact you on the number provided but have been unsuccessful.
To assist you further, we have sent you an email requesting the account holder's details. Kindly respond at your earliest convenience so we can address your concerns as soon as possible.
We appreciate your patience and look forward to assisting you.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention.
We have attempted to locate your service using the details provided in your complaint but have been unable to do so. Additionally, we have tried to contact you on the number provided but have been unsuccessful.
To assist you further, we have sent you an email requesting the account holder's details. Kindly respond at your earliest convenience so we can address your concerns as soon as possible.
We appreciate your patience and look forward to assisting you.
Best regards,
Marilize
MetroFibre Complaints & Escalations
We do understand your frustration regarding the service you have received thus far.
Thank you for your patience and we will treat the matter with urgency and communicate with you.
Best regards,
Siboniso
MetroFibre Complaints & Escalations
We do understand your frustration regarding the service you have received thus far.
Thank you for your patience and we will treat the matter with urgency and communicate with you.
Best regards,
Siboniso
MetroFibre Complaints & Escalations
Dear MetroFibre Finance Team,
I hope this message finds you well.
I am writing to express my concern regarding the suspension of my account, despite adhering to the payment arrangement we agreed upon. As per your communication, I was required to make a payment of R426.55 to avoid suspension, with the balance to be settled on 25 April 2025. I made the required payment and submitted the proof of payment as requested.
Here is a summary of the agreement:
"To avoid suspension of the account, we require a payment of R426.55 to be made now. The remaining balance can be settled on the 25th of April 2025."
Given that I have comp**** with this arrangement, I am disappointed to find that my account has nonetheless been suspended. Kindly investigate this matter urgently and reinstate my services as soon as possible.
I appreciate your immediate attention to this matter.Kind regards,
Kenneth
Dear MetroFibre Finance Team,
I hope this message finds you well.
I am writing to express my concern regarding the suspension of my account, despite adhering to the payment arrangement we agreed upon. As per your communication, I was required to make a payment of R426.55 to avoid suspension, with the balance to be settled on 25 April 2025. I made the required payment and submitted the proof of payment as requested.
Here is a summary of the agreement:
"To avoid suspension of the account, we require a payment of R426.55 to be made now. The remaining balance can be settled on the 25th of April 2025."
Given that I have comp**** with this arrangement, I am disappointed to find that my account has nonetheless been suspended. Kindly investigate this matter urgently and reinstate my services as soon as possible.
I appreciate your immediate attention to this matter.Kind regards,
Kenneth