RM
Reaobaka M
1 reviews | Active since Jul 2015
03 Jan 2026, 20:58
Horrible experience getting fibre installed
MetroFibre has been nothing short of useless. Since 30 December 2025, I have been chasing them for a simple fibre installation and have been sent from pillar to post with zero results. I have contacted them over 17 times, and not once has anyone bothered to give the correct date and time for installation. Every single enquiry ends with the same lie: We will send the team.” No team arrives. No update is given. No follow-up happens. Ever. This is not a delay this is gross incompetence and complete disregard for customers. The lack of communication and accountability is shocking. MetroFibre clearly has no respect for people’s time or money. If this is the level of service before installation, I can only imagine how disastrous it would be once you’re locked into a contract. Save yourself the frustration and avoid MetroFibre at all costs. I regret choosing them and would never recommend this company to anyone.
Helpful (0)
Replies (6)0
Replies (6)
MetroFibre Networx's replyOfficial
03 Jan 2026, 21:21Dear Reaobaka
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you have experienced, and we acknowledge your complaint regarding the delays and lack of communication with your fibre installation.
Please be advised that we have escalated your query to our Maintenance department and have requested that a contractor contact you urgently to arrange an appointment and proceed with the installation. We understand how unacceptable this experience has been and assure you that this matter is being treated with the urgency it deserves.
We will continue to follow up internally to ensure that progress is made and that a resolution is reached as soon as possible. Thank you for your patience while we work towards resolving this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you have experienced, and we acknowledge your complaint regarding the delays and lack of communication with your fibre installation.
Please be advised that we have escalated your query to our Maintenance department and have requested that a contractor contact you urgently to arrange an appointment and proceed with the installation. We understand how unacceptable this experience has been and assure you that this matter is being treated with the urgency it deserves.
We will continue to follow up internally to ensure that progress is made and that a resolution is reached as soon as possible. Thank you for your patience while we work towards resolving this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply03 Jan 2026, 21:21
Official
Dear Reaobaka
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you have experienced, and we acknowledge your complaint regarding the delays and lack of communication with your fibre installation.
Please be advised that we have escalated your query to our Maintenance department and have requested that a contractor contact you urgently to arrange an appointment and proceed with the installation. We understand how unacceptable this experience has been and assure you that this matter is being treated with the urgency it deserves.
We will continue to follow up internally to ensure that progress is made and that a resolution is reached as soon as possible. Thank you for your patience while we work towards resolving this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you have experienced, and we acknowledge your complaint regarding the delays and lack of communication with your fibre installation.
Please be advised that we have escalated your query to our Maintenance department and have requested that a contractor contact you urgently to arrange an appointment and proceed with the installation. We understand how unacceptable this experience has been and assure you that this matter is being treated with the urgency it deserves.
We will continue to follow up internally to ensure that progress is made and that a resolution is reached as soon as possible. Thank you for your patience while we work towards resolving this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's replyOfficial
03 Jan 2026, 21:37Dear Reaobaka
The contractors will be in contact with you to confirm. Unfortunately, we cannot confirm on their behalf, as well as due to the late hour.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
The contractors will be in contact with you to confirm. Unfortunately, we cannot confirm on their behalf, as well as due to the late hour.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply03 Jan 2026, 21:37
Official
Dear Reaobaka
The contractors will be in contact with you to confirm. Unfortunately, we cannot confirm on their behalf, as well as due to the late hour.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
The contractors will be in contact with you to confirm. Unfortunately, we cannot confirm on their behalf, as well as due to the late hour.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
RM
Reaobaka M's updateReviewer Update
03 Jan 2026, 22:19May I kindly please have the contact details of the contractor
RM
Reaobaka M's update03 Jan 2026, 22:19
Reviewer Update
May I kindly please have the contact details of the contractor
MetroFibre Networx's replyOfficial
04 Jan 2026, 11:40Good day
Thank you for your message.
Please note that we are unable to share the personal contact details of any contractors or individuals within the business. However, the relevant team has been notified and will be in contact with you shortly to assist further.
Should you require any additional support in the meantime, please let us know.
Kind regards
Phindile Msokwini
Customer Complaints & Escalations Team Leader
Metrofibre Networx
Thank you for your message.
Please note that we are unable to share the personal contact details of any contractors or individuals within the business. However, the relevant team has been notified and will be in contact with you shortly to assist further.
Should you require any additional support in the meantime, please let us know.
Kind regards
Phindile Msokwini
Customer Complaints & Escalations Team Leader
Metrofibre Networx
MetroFibre Networx's reply04 Jan 2026, 11:40
Official
Good day
Thank you for your message.
Please note that we are unable to share the personal contact details of any contractors or individuals within the business. However, the relevant team has been notified and will be in contact with you shortly to assist further.
Should you require any additional support in the meantime, please let us know.
Kind regards
Phindile Msokwini
Customer Complaints & Escalations Team Leader
Metrofibre Networx
Thank you for your message.
Please note that we are unable to share the personal contact details of any contractors or individuals within the business. However, the relevant team has been notified and will be in contact with you shortly to assist further.
Should you require any additional support in the meantime, please let us know.
Kind regards
Phindile Msokwini
Customer Complaints & Escalations Team Leader
Metrofibre Networx
RM
Reaobaka M's updateReviewer Update
04 Jan 2026, 11:48Good day, how long till they contact me, when you are saying shortly, how long is shortly because shortly is generally less than 1 hour, I'm in need of the line to be installed please
RM
Reaobaka M's update04 Jan 2026, 11:48
Reviewer Update
Good day, how long till they contact me, when you are saying shortly, how long is shortly because shortly is generally less than 1 hour, I'm in need of the line to be installed please
MetroFibre Networx's replyOfficial
04 Jan 2026, 12:12Good day
Please note that we have requested the relevant team to contact you urgently. Should you not be contacted, please advise, and I will personally ensure that the matter is assisted with accordingly.
Kind regards
Phindile Msokwini
Customer Complaints & Escalations Team Leader
Metrofibre Networx
Please note that we have requested the relevant team to contact you urgently. Should you not be contacted, please advise, and I will personally ensure that the matter is assisted with accordingly.
Kind regards
Phindile Msokwini
Customer Complaints & Escalations Team Leader
Metrofibre Networx
MetroFibre Networx's reply04 Jan 2026, 12:12
Official
Good day
Please note that we have requested the relevant team to contact you urgently. Should you not be contacted, please advise, and I will personally ensure that the matter is assisted with accordingly.
Kind regards
Phindile Msokwini
Customer Complaints & Escalations Team Leader
Metrofibre Networx
Please note that we have requested the relevant team to contact you urgently. Should you not be contacted, please advise, and I will personally ensure that the matter is assisted with accordingly.
Kind regards
Phindile Msokwini
Customer Complaints & Escalations Team Leader
Metrofibre Networx