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Ntomby S
1 reviews | Active since Apr 2018
12 Dec 2025, 12:05
Horrible experience
My mom had WiFi installed recently and literally every week there is an issue with the connection. When we try phone the line cuts out, emails only get responded to outside of the promised 48 hours and it is absolutely ridiculous and frustrating. First they said no payment was made, then the payment was found but all of a sudden the WiFi is down again because we have not paid??? It is not working again now and we have no idea what the issue could possibly be! We have no idea what we can possibly do at this stage
Helpful (0)
Replies (6)0
Replies (6)
MetroFibre Networx's replyOfficial
12 Dec 2025, 12:21Thank you, Ntomby, for bringing these concerns to our attention and for allowing us the opportunity to investigate and address the matter.
We appreciate the detailed feedback you have shared regarding your mother’s experience, as it helps us identify where attention is needed.
Our team is currently reviewing the situation, and we will be in touch with you shortly to provide feedback and further assistance.
Best regards,
Marilize
MetroFibre Complaints & Escalations
We appreciate the detailed feedback you have shared regarding your mother’s experience, as it helps us identify where attention is needed.
Our team is currently reviewing the situation, and we will be in touch with you shortly to provide feedback and further assistance.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply12 Dec 2025, 12:21
Official
Thank you, Ntomby, for bringing these concerns to our attention and for allowing us the opportunity to investigate and address the matter.
We appreciate the detailed feedback you have shared regarding your mother’s experience, as it helps us identify where attention is needed.
Our team is currently reviewing the situation, and we will be in touch with you shortly to provide feedback and further assistance.
Best regards,
Marilize
MetroFibre Complaints & Escalations
We appreciate the detailed feedback you have shared regarding your mother’s experience, as it helps us identify where attention is needed.
Our team is currently reviewing the situation, and we will be in touch with you shortly to provide feedback and further assistance.
Best regards,
Marilize
MetroFibre Complaints & Escalations
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Ntomby S's updateReviewer Update
25 Dec 2025, 18:18Hi there, the WiFi is not working AGAIN. Can it please be cancelled effective immediately and can we get confirmation sent. Thank you
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Ntomby S's update25 Dec 2025, 18:18
Reviewer Update
Hi there, the WiFi is not working AGAIN. Can it please be cancelled effective immediately and can we get confirmation sent. Thank you
MetroFibre Networx's replyOfficial
25 Dec 2025, 18:47Dear Ntomby
Kindly note that our Finance department has been requested to review your account and assist with your request.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Kindly note that our Finance department has been requested to review your account and assist with your request.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply25 Dec 2025, 18:47
Official
Dear Ntomby
Kindly note that our Finance department has been requested to review your account and assist with your request.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Kindly note that our Finance department has been requested to review your account and assist with your request.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's replyOfficial
25 Dec 2025, 20:58We do apologise for the inconvenience. The Finance department is investigating the issue.
MetroFibre Networx's reply25 Dec 2025, 20:58
Official
We do apologise for the inconvenience. The Finance department is investigating the issue.
NS
Ntomby S's updateReviewer Update
26 Dec 2025, 15:35Hello. When I reply to emails I get no response so I guess everything has to be sent here to be taken seriously. Please send us a statement that shows what has been paid and what is outstanding
NS
Ntomby S's update26 Dec 2025, 15:35
Reviewer Update
Hello. When I reply to emails I get no response so I guess everything has to be sent here to be taken seriously. Please send us a statement that shows what has been paid and what is outstanding
NS
Ntomby S's updateReviewer Update
26 Dec 2025, 17:09Can someone please explain how is it that every 2 weeks there is an outstanding balance of R316? We complain, the funds get located then the cycle starts again? EVERY 2 weeks. And we still haven’t received a statement as requested
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Ntomby S's update26 Dec 2025, 17:09
Reviewer Update
Can someone please explain how is it that every 2 weeks there is an outstanding balance of R316? We complain, the funds get located then the cycle starts again? EVERY 2 weeks. And we still haven’t received a statement as requested