HORRIBLE CUSTOMER SUPPORT AND SLOW TURNAROUND TIMES FROM METROFIBRE!!!

I've recently moved from an apartment with Metrofibre internet to another apartment that it fibre ready, which is also run by Metrofibre and I was told to simply plug in my router at the new apartment, fill in the change of address form, pay the normal monthly subscription plus an additional activation fee of R575.00, which I did.

I was told I would have internet within 12-48 hours, that was FOUR DAYS AGO! Today I'm being told that something might be wrong with my router and that a maintenance contractor will come sort out the issue in 3-4 days.

I work from home, I cannot afford to stay without internet access for an additional 3-4 days, I CANNOT!

METROFIBRE GET OFF YOUR ASS AND COME SORT THIS OUT TODAY OR GIVE ME BACK ALL THE MONEY I'VE PAID THIS MONTH SO I CAN USE IT TO SIGN UP FOR A BETTER ISP WITH QUICK TURNAROUND TIMES AND STUFF THAT DOESN'T HANG UP ON YOU WHEN YOU ASK FOR THE HELP THEY GET PAID TO PROVIDE!!!