Horrible customer support

Called on Monday evening, requesting to speak to someone in tech support as we had downtime , the consultant on the line just told me to ' restart ' as if this is not someone's first response when the network is done I was told they logged my query with tech and I should expect a technician out turn around time is 3-6 business working days at that point i did not care because I work from home and need my internet day 4 comes ( business working ) and no sign of technician or reference number for the tech or an open ticket on my account I decide to send them a Whatsapp message and I wait on the line for more than an hour for someone to respond to me , and then that consultant tells me ' Oh nothing was logged on our end and there is no called you made to us ' Why would I be bored and said I had called when I did not I even have the call record on my call log okay moving from that I get told again another 3-6 business working days which means another expense on my end for back up , month end I will be obligated to pay full price for the Wi-Fi I have not used in ages and to make the story more interesting I will pay up to R1750 for a call out fee . Way to go and I sent an email to the complaints department and no response at all . My thing is downtime happens which is invertible but having horrible customer support is what ****es me off as if I am not paying for the service , but if I had not paid on time or missed a payment I would have a million calls asking me to pay up .