NT
Nomsa T
1 reviews | Active since Jan 2017
07 Dec 2022, 07:39
HORRIBLE CUSTOMER SERVICE & TURNAROUND TIME
We constantly have connectivity issues in Buccleuch. They log a ticket 5 hours after your query, then time of resolve takes about 12 hours after that. I tried to cancel my service with them, nobody acknowledges your email of cancellation. I am so frustrated with them. We cannot be paying for this kind of service!!
Helpful (0)
Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
07 Dec 2022, 11:31Good day Nomsa.
Thank you for bringing this to our attention
Kindly be advised we sincerely do apologies for the inconvenience
Kindly note one of the support agents will provide you with a call back to assist accordingly.
Kind Regards
MetroFibre,
Shannen
Thank you for bringing this to our attention
Kindly be advised we sincerely do apologies for the inconvenience
Kindly note one of the support agents will provide you with a call back to assist accordingly.
Kind Regards
MetroFibre,
Shannen
MetroFibre Networx's reply07 Dec 2022, 11:31
Official
Good day Nomsa.
Thank you for bringing this to our attention
Kindly be advised we sincerely do apologies for the inconvenience
Kindly note one of the support agents will provide you with a call back to assist accordingly.
Kind Regards
MetroFibre,
Shannen
Thank you for bringing this to our attention
Kindly be advised we sincerely do apologies for the inconvenience
Kindly note one of the support agents will provide you with a call back to assist accordingly.
Kind Regards
MetroFibre,
Shannen
MetroFibre Networx's replyOfficial
07 Dec 2022, 11:57Dear Nomsa
Thank you for taking the time to answer my call.
I have escalated your request to the relevant department to please be in contact with you.
I will follow up with regards to the complex issue that happens regularly and revert back to you.
Thank you.
Kind Regards
MetroFibre
Shannen
Thank you for taking the time to answer my call.
I have escalated your request to the relevant department to please be in contact with you.
I will follow up with regards to the complex issue that happens regularly and revert back to you.
Thank you.
Kind Regards
MetroFibre
Shannen
MetroFibre Networx's reply07 Dec 2022, 11:57
Official
Dear Nomsa
Thank you for taking the time to answer my call.
I have escalated your request to the relevant department to please be in contact with you.
I will follow up with regards to the complex issue that happens regularly and revert back to you.
Thank you.
Kind Regards
MetroFibre
Shannen
Thank you for taking the time to answer my call.
I have escalated your request to the relevant department to please be in contact with you.
I will follow up with regards to the complex issue that happens regularly and revert back to you.
Thank you.
Kind Regards
MetroFibre
Shannen