1 reviews | Active since Apr 2022
Horrible customer service.
Went home for the holidays and came back to my fibre not working (No internet access) and my account is up-to-date. Went straight to their offices tje following day at riverside view very early in the morning (9th Jan 2024). Was told I need to go back home, and communicate via whatsaap for an update, did that and there was no reply untill 3 hours later, had to go back. That is when a ticket was loged, and that was after trying to call the head office and the person I was talking to was suppose to call me back and they never did. I have been calling since and no one is assisting me, is like we playing hide and seek game. Now is full 2 days withought internet and no one is assisting me on the issue.. And I did mention that I am working from home I really need the connection to be fixed ASAP. But no they are taking me as a joke. Metrofiber is really costing me a lot of money 😡😡😡😡😡😡😡😡😡
Thank you for reaching out to us and bringing your concerns to our attention. Please accept our sincere apologies for the delay in assisting you and the inconvenience this has caused, especially given the importance of your connection for working from home.
We would like to assure you that your query has been escalated to our Maintenance Department and is receiving urgent attention. A contractor will be in contact with you to arrange an appointment and work on resolving the issue as quickly as possible.
We greatly appreciate your patience and understanding during this time. Should you have any further concerns or require additional assistance, please do not hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us and bringing your concerns to our attention. Please accept our sincere apologies for the delay in assisting you and the inconvenience this has caused, especially given the importance of your connection for working from home.
We would like to assure you that your query has been escalated to our Maintenance Department and is receiving urgent attention. A contractor will be in contact with you to arrange an appointment and work on resolving the issue as quickly as possible.
We greatly appreciate your patience and understanding during this time. Should you have any further concerns or require additional assistance, please do not hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations