LN
Lungelo N
1 reviews | Active since Aug 2020
16 Feb 2026, 14:24
HORRIBLE CUSTOMER SERVICE
HORRIBLE CUSTOMER SERVICE, one cannot reach a service support agent on the phone when home Fibre network is offline, instead you are put through to a robot which fails to respond to instruction/prompts. So we basically have to stay without internet until they call us back which can be whenever.
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Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
16 Feb 2026, 17:18Dear Lungelo
Thank you for your feedback, and please accept our sincere apologies for the frustration and inconvenience you experienced while trying to reach support. We understand how important it is to have access to assistance, especially when your home fibre service is offline.
Please be advised that we have escalated your query to relevant department and have requested that they assist you as a matter of urgency.
We acknowledge your concerns regarding the difficulty in reaching a support agent, and your feedback has been noted.
We appreciate your patience while the relevant team attends to your query and will ensure that it is followed up accordingly.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your feedback, and please accept our sincere apologies for the frustration and inconvenience you experienced while trying to reach support. We understand how important it is to have access to assistance, especially when your home fibre service is offline.
Please be advised that we have escalated your query to relevant department and have requested that they assist you as a matter of urgency.
We acknowledge your concerns regarding the difficulty in reaching a support agent, and your feedback has been noted.
We appreciate your patience while the relevant team attends to your query and will ensure that it is followed up accordingly.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply16 Feb 2026, 17:18
Official
Dear Lungelo
Thank you for your feedback, and please accept our sincere apologies for the frustration and inconvenience you experienced while trying to reach support. We understand how important it is to have access to assistance, especially when your home fibre service is offline.
Please be advised that we have escalated your query to relevant department and have requested that they assist you as a matter of urgency.
We acknowledge your concerns regarding the difficulty in reaching a support agent, and your feedback has been noted.
We appreciate your patience while the relevant team attends to your query and will ensure that it is followed up accordingly.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your feedback, and please accept our sincere apologies for the frustration and inconvenience you experienced while trying to reach support. We understand how important it is to have access to assistance, especially when your home fibre service is offline.
Please be advised that we have escalated your query to relevant department and have requested that they assist you as a matter of urgency.
We acknowledge your concerns regarding the difficulty in reaching a support agent, and your feedback has been noted.
We appreciate your patience while the relevant team attends to your query and will ensure that it is followed up accordingly.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's replyOfficial
16 Feb 2026, 17:26HI Lungelo
Thank you for letting us know.
Thank you for letting us know.
MetroFibre Networx's reply16 Feb 2026, 17:26
Official
HI Lungelo
Thank you for letting us know.
Thank you for letting us know.