Horrible attempt at service

We have been trying for 8 months to get our fiber line fixed after the municipality damaged the fiber cable under the road when fixing a water leak so that we can have internet with any service provider and have had no success. I have received an email with the following message There has been an update to the progress of your Fibre Line. One of our Fibre Ops team has processed a manual update.

The details of the update are as follows: Feedback from Metrofibre- There are no active wayleave available the Road Cut that is needed. If the client is willing to pay for it, the New wayleave cost R 16500 with an ETA of 16-20 weeks.

Thanks in advance. In 8 months they have sent out 6 subcontractors to do the installation and every time we have to explain the same thing to them that there is no fibre line in the duct in the street and they cannot assist they will report it to Metrofibre to sort out and it never gets sorted.

This is absolutely ridiculous. I have never heard such nonsense.