HS
Hlogi S
1 reviews | Active since Nov 2016
12 May 2026, 13:59
Horrible and Useless
My metrofibre router has been without network for the past 2 days. When I call the call centre all I get is a stupid AI agent called Sue. Finally when I got hold of an actual person I was told TAT is 24 hours for a contractor to come out. 24 HOURS!!! That is pathetic customer service!
I work from home , my TV and home devices all rely on WIFI connection. I have been a customer of Metrofibre for over 5 years and honestly I`m about to cancel my contract with them.
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
12 May 2026, 14:32Dear Hlogi Sehume
Thank you for bringing your experience to our attention.
We fully understand the frustration and disruption caused by being without connectivity for an extended period, especially when working from home and relying on the service for daily household usage and connected devices. We also acknowledge your long-standing support over the past five years and appreciate the opportunity you have given us throughout this time.
We recognise the concern raised regarding the support experience and the turnaround time communicated for technician attendance. Your feedback regarding the support channels and customer experience has been noted and will be escalated internally for review.
The matter regarding your connectivity issue will also be followed up with the relevant technical department to ensure the necessary attention is given and that updates are provided accordingly.
We appreciate your patience while the matter is being attended to and remain committed to assisting toward a resolution.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing your experience to our attention.
We fully understand the frustration and disruption caused by being without connectivity for an extended period, especially when working from home and relying on the service for daily household usage and connected devices. We also acknowledge your long-standing support over the past five years and appreciate the opportunity you have given us throughout this time.
We recognise the concern raised regarding the support experience and the turnaround time communicated for technician attendance. Your feedback regarding the support channels and customer experience has been noted and will be escalated internally for review.
The matter regarding your connectivity issue will also be followed up with the relevant technical department to ensure the necessary attention is given and that updates are provided accordingly.
We appreciate your patience while the matter is being attended to and remain committed to assisting toward a resolution.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply12 May 2026, 14:32
Official
Dear Hlogi Sehume
Thank you for bringing your experience to our attention.
We fully understand the frustration and disruption caused by being without connectivity for an extended period, especially when working from home and relying on the service for daily household usage and connected devices. We also acknowledge your long-standing support over the past five years and appreciate the opportunity you have given us throughout this time.
We recognise the concern raised regarding the support experience and the turnaround time communicated for technician attendance. Your feedback regarding the support channels and customer experience has been noted and will be escalated internally for review.
The matter regarding your connectivity issue will also be followed up with the relevant technical department to ensure the necessary attention is given and that updates are provided accordingly.
We appreciate your patience while the matter is being attended to and remain committed to assisting toward a resolution.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing your experience to our attention.
We fully understand the frustration and disruption caused by being without connectivity for an extended period, especially when working from home and relying on the service for daily household usage and connected devices. We also acknowledge your long-standing support over the past five years and appreciate the opportunity you have given us throughout this time.
We recognise the concern raised regarding the support experience and the turnaround time communicated for technician attendance. Your feedback regarding the support channels and customer experience has been noted and will be escalated internally for review.
The matter regarding your connectivity issue will also be followed up with the relevant technical department to ensure the necessary attention is given and that updates are provided accordingly.
We appreciate your patience while the matter is being attended to and remain committed to assisting toward a resolution.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations