HORRIBLE AFTER SALE SERVICE

On Friday morning, our internet went out, we contacted out service provider and they informed us that there has been in outage in the area. We called MetroFibre to confirm the latter and it was confirmed and that their maintenance technicians have been dispatched and they are working on the issue. The weekend passed and the issue had still not been resolved. They same communication was relayed that the technicians were working on fixing the outage. No estimation of how long this issue would take to be resolved. On Tuesday morning, 21/09/2021, our service provider informed us that the issue has been resolved, however MetroFibre needs to dispatch a technician to my unit for some sort of reconnection. The technician called to say they were still busy and they will inform us whether they will be able to make it on the Tuesday and ultimately said should they not make it that day they will arrive the following day at 9H30. The following day which is today came and no one has come to our unit to reconnect us. When we call MetroFibre they keep promising us that a technician will call.

It has been 6 days without internet. Internet which we use for both work and school. Can you please provide a better a service