********** service

Item: MetroFibre Networx
Rating: 1
Author: S M

The worst service provider that I have had the displeasure of having to interact with. Unfortunately my ISPs have them instal the fibre in the my area. The technicians are rude, the people at the office are even worse. I get PTSD thinking about the people at the office. Waited over 6 months for my second fibre line to be installed from Webafrica only to find that Metrofibre cancelled the order on my behalf WITHOUT MY PERMISSION OR NOTIFICATION. Pathetic!

Helpful (0)

Replies (4)

MetroFibre Networx's replyOfficial

15 Dec 2021, 18:24

Hi S Mayo,

We do apologize for all the inconvenience caused.

Kindly be advised that your line is not cancelled but your line is down.

Please be advised that we will send your ticket reference via an email for you to follow up on should you like to.

Kind Regards
MetroFibre

MetroFibre Networx's reply15 Dec 2021, 18:24

Official

S M's updateReviewer Update

15 Dec 2021, 20:21

Thanks for the response but I was told by Webafrica that my fibre order was cancelled by Metrofibre. When you say down it gives me the impression that fibre in the area/my house is not working yet it is

S M's update15 Dec 2021, 20:21

Reviewer Update

S M's updateReviewer Update

15 Dec 2021, 20:25

I would have to place a new order with Webafrica to have fibre

S M's update15 Dec 2021, 20:25

Reviewer Update

I would have to place a new order with Webafrica to have fibre

MetroFibre Networx's replyOfficial

16 Dec 2021, 10:58

Hi Sesetu,

Kindly be advised that your line is down.

Please note that there is a fault on your line as you were activated already.

Kindly be advised that a technician will have to attend to your fault.

Kind Regards
MetroFibre

MetroFibre Networx's reply16 Dec 2021, 10:58

Official