BvdM
Bongani van der Mabena
1 reviews | Active since Dec 2020
28 Apr 2023, 09:08
Honestly Appalling to get someone to work with
So my debit order failed and I made a manual payment. Sent through the proof of payment to 3 different email address, attached it to the whatsapp number and dololo and its been 3 days. This is by far the ****tiest support service ever. THIS IS WHY WE NEED CALL CENTRES NOT STUPID WHATSAPP AND TICKETING SERVICES WHERE THERE IS NO ONE AT THE DESK!!!! FIX MY FIBRE LINE!!!!
Its useless to upsell and upgrade me if I can't get it online!!!! FIX MY INTERNET!!!!!
Helpful (0)
Replies (4)0
Replies (4)BvdM
Bongani van der Mabena's updateReviewer Update
28 Apr 2023, 09:16Internet = Non-Existent
Service = Non-existent
Debit Order = Excellent
If I am not up and running by 12:00 I will start making quotes and reverse my debit order, this is really appalling
Service = Non-existent
Debit Order = Excellent
If I am not up and running by 12:00 I will start making quotes and reverse my debit order, this is really appalling
BvdM
Bongani van der Mabena's update28 Apr 2023, 09:16
Reviewer Update
Internet = Non-Existent
Service = Non-existent
Debit Order = Excellent
If I am not up and running by 12:00 I will start making quotes and reverse my debit order, this is really appalling
Service = Non-existent
Debit Order = Excellent
If I am not up and running by 12:00 I will start making quotes and reverse my debit order, this is really appalling
BvdM
Bongani van der Mabena's updateReviewer Update
03 May 2023, 12:06Hi Nthabi
Then now you proceeded to DEBIT MY ACCOUNT AGAIN?????? Haowa though guys!!!
Then now you proceeded to DEBIT MY ACCOUNT AGAIN?????? Haowa though guys!!!
BvdM
Bongani van der Mabena's update03 May 2023, 12:06
Reviewer Update
Hi Nthabi
Then now you proceeded to DEBIT MY ACCOUNT AGAIN?????? Haowa though guys!!!
Then now you proceeded to DEBIT MY ACCOUNT AGAIN?????? Haowa though guys!!!
BvdM
Bongani van der Mabena's updateReviewer Update
03 May 2023, 12:06What was the point of having a manual payment done then also you still had to debit me ontop????
BvdM
Bongani van der Mabena's update03 May 2023, 12:06
Reviewer Update
What was the point of having a manual payment done then also you still had to debit me ontop????
MetroFibre Networx's replyOfficial
03 May 2023, 12:54Good day Bongani,
Kindly note that our finance department will be giving you a call shortly to resolve this matter.
Pardon the inconvenience caused.
Kind regards,
Nthabi
Kindly note that our finance department will be giving you a call shortly to resolve this matter.
Pardon the inconvenience caused.
Kind regards,
Nthabi
MetroFibre Networx's reply03 May 2023, 12:54
Official
Good day Bongani,
Kindly note that our finance department will be giving you a call shortly to resolve this matter.
Pardon the inconvenience caused.
Kind regards,
Nthabi
Kindly note that our finance department will be giving you a call shortly to resolve this matter.
Pardon the inconvenience caused.
Kind regards,
Nthabi